Question
Question 1 - 5 marks Outline strategies that an upscale driving school could implement to overcome the intangibility and variability of its service. Question 2
Question 1 - 5 marks
Outline strategies that an upscale driving school could implement to overcome the intangibility and variability of its service.
Question 2 - 5 marks
Utilising the Flower of Service Model, distinguish between core, facilitating and enhancing services of ANZ's banking offering.
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Quality Management for Organizational Excellence Introduction to Total Quality
Authors: David L. Goetsch, Stanley Davis
8th edition
133791858, 978-0133791853
