QUESTION 1

A negotiator creates value when he suggests resolutions to a conflict that will satisfy both his interests and the interests of the other party.

True

False

QUESTION 2

The level of responsibility an individual is willing to take for the circumstances in his or her life (including conflicts) is indicative of his or her overall ego maturity.

True

False

QUESTION 3

Boycotts and peaceful marches by civil rights advocates in the 1950s and 1960s are examples of power-based approaches to conflict.

True

False

QUESTION 4

Questions starting with the word why can show a superior attitude.

True

False

QUESTION 5

Of the 5 ways that we typically respond to conflict, compromise is the most constructive way.

True

False

QUESTION 6

Herzberg found in his hygiene-motivation theory that the absence of hygiene factors such as policies, administration, status and security, can adversely affect productivity and motivation.

True

False

QUESTION 7

Describe "internal noise" and provide a tool to use to reduce its effect on listening. (ANSWERS QUESTION)

QUESTION 8

True conflict situations, or head bangers, always require the intervention of an experienced mediator.

True

False

QUESTION 9

Relying on Maslow's and Herzberg's theories, Describe the basic human needs that must be met in the workplace to minimize the potential for conflict.(ANSWERS QUESTION)

QUESTION 10

An active listener will respond first to the part of the message that he thinks is most important to the sender.

True

False

QUESTION 11

I-messages are honest statements that disclose to others how we genuinely feel.

True

False

QUESTION 12

An effective manager will most frequently adopt a competing mode with the employees he or she manages.

True

False

QUESTION 13

The meaning we give to non-verbal messages guides and directs our attitudes and behaviors.

True

False

QUESTION 14

We often perceive that conflict is bad and, therefore, avoid addressing it.

True

False