Question 1: BCS Industries manufactures safety equipment that is used by various customers in BC, such as LifeLabs Medical Services, BC Hydro, and Interfor Lumber Manufacturing. BCS Industries has been in operation in BC for over 30 years and they have been steadily increasing their sales. They recently tried to expand their business to the Internet in an attempt to reach customers all across Canada. Their success on the Internet has been disappointing and CEO Grant Balmer has decided to hire you to assess their situation. You are a business expert and a knowledge worker and you have studied Busi 237. After assessing BCS Industries online operations, you discover that they moved to the Internet too quickly without thoroughly understanding the necessary business operations You suggest to Grant that they do a fresh start and the first thing you need to do is to learn about BCS Industries products and customers and the category of online sales they would be part of. Grant tells you that one of their biggest problems was connecting with customers on the Internet so you explain to him where a company like his would be able to find new customers. A few months later Grant contacts you once again. He tells you that BCS Industries online sales have slowly improved thanks to your advice. However, he says that some of his customers have brought concerns about their online sales experience. Specifically, some customers have said that they had been billed for sales in the past that they had not purchased. You explain to Grant that there are tools available that can better verify the sales they are billing for have been thoroughly authorized Using the terms and concepts from your textbook, discuss the issues in this question and explain what you will say to Grant SAVE YOUR WORK FREQUENTLY TO YOUR COMPUTER AND ONLINE DO NOT INCLUDE THIS QUESTION WHEN YOU SUBMIT YOUR ANSWER WORD LIMIT = 250 WORDS Question 1: BCS Industries manufactures safety equipment that is used by various customers in BC, such as LifeLabs Medical Services, BC Hydro, and Interfor Lumber Manufacturing. BCS Industries has been in operation in BC for over 30 years and they have been steadily increasing their sales. They recently tried to expand their business to the Internet in an attempt to reach customers all across Canada. Their success on the Internet has been disappointing and CEO Grant Balmer has decided to hire you to assess their situation. You are a business expert and a knowledge worker and you have studied Busi 237. After assessing BCS Industries online operations, you discover that they moved to the Internet too quickly without thoroughly understanding the necessary business operations You suggest to Grant that they do a fresh start and the first thing you need to do is to learn about BCS Industries products and customers and the category of online sales they would be part of. Grant tells you that one of their biggest problems was connecting with customers on the Internet so you explain to him where a company like his would be able to find new customers. A few months later Grant contacts you once again. He tells you that BCS Industries online sales have slowly improved thanks to your advice. However, he says that some of his customers have brought concerns about their online sales experience. Specifically, some customers have said that they had been billed for sales in the past that they had not purchased. You explain to Grant that there are tools available that can better verify the sales they are billing for have been thoroughly authorized Using the terms and concepts from your textbook, discuss the issues in this question and explain what you will say to Grant SAVE YOUR WORK FREQUENTLY TO YOUR COMPUTER AND ONLINE DO NOT INCLUDE THIS QUESTION WHEN YOU SUBMIT YOUR ANSWER WORD LIMIT = 250 WORDS
