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Question 1 Briefly discuss the seven categories of the Malcolm Baldrige National Quality Award. 10 marks Question 2 Briefly discuss the four performance perspectives of
Question 1 Briefly discuss the seven categories of the Malcolm Baldrige National Quality Award. 10 marks Question 2 Briefly discuss the four performance perspectives of the Balanced Scorecard Model. 10 marks Question 3 Discuss information reliability. Why is it important? 10 marks Question 4 Differentiate between measuring productivity in a manufacturing environment and a service organisation. 10 marks Question 5 What are competitive priorities? Provide some examples of how OM influences the five major types of competitive priorities 10 marks
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