Question #1.

Calculate ONLY the Upper Control Limit using the following information.

• The average arrival time for a call is 9.01minutes.
• The average range of the process is 4.97minutes, and
• the sample size is 3 and a results in a Factor of 1.023

Question #2.

Calculate ONLY the LOWER Control Limit using the following information.

• The average arrival time for a call is 10.33minutes.
• The average range of the process is 4.99minutes, and
• the sample size is 3 and a results in a Factor of 1.023