Question 1: Define and explain the purpose of TQM

Question 2: What elements within a manufacturing environment need to be reduced or eliminated as part of a Lean Manufacturing focus?

Question 3: What is'Five S' and what are the five disciplines? Provide an example of using each 'S' to reduce waste in the workplace.

Question 4: List the benefits and features of the Six Sigma approach and DMAIC

Question 6: Select a problem you have encountered in the workplace or elsewhere and draw a cause and effect diagram to show how causes can be determined.

Question 7: On a statistical process control chart, explain why it is necessary for control limits to be a higher magnitude than customer expectations.

Question 8: Name and draw two (2) typical shapes that are formed using a histogram and describe what they could depict in your business or life experiences

Question 10:Write short notes on the following.

a.Discuss two Continuous Improvement models.

b.Knowledge Management system

Question 11: Discuss the importance of following to facilitate continuous improvement in an organization.

a.Stakeholder feedback

b.Internal audits

c.Benchmarking

d.Sustainability principles