Question 1

Describe at least three (3) legislative requirements relevant to workplace communication.

Legislative requirements	Description

Answer:

Question 2

Briefly describe the following organisational requirements relevant to workplace communication including their digital form:

workplace policies

codes of conduct

organisational reputation and culture

Organisational requirements	Description

Answer:

Question 3

List and describe three (3) techniques you can use to resolve communication challenges in the workplace.

Answer:

Question 4

Explain at least three (3) methods to mentor and coach others in the workplace.

Answer:

Question 5

Briefly explain the key principles of cross-cultural communication and communication with individuals with special needs or disabilities.

Answer:

Question 6

Discuss the communication protocols relevant to the following organisational information needs:

Organisational information needs	Communication protocols
internal and external communication guides
risk based/emergency communication guides
style/formatting of communication guides
processes for allocation of responsibilities for standard communication

Answer:

Question 7

Give at least two (2) examples of communication challenges relevant to performance evidence:

Communication challenges	Examples
conflicts with clients or team members
potential risks or safety hazards
unethical or inappropriate communication
appropriately framing organisational messaging

Answer:

Question 8

Describe the key relevant features of the different communication styles you can use in the workplace.

Communication styles	Key relevant features

Answer:

Question 9

Describe the key relevant features of the different communication methods you can use in the workplace.

Communication methods	Key relevant features

Answer:

Question 10

Describe the key relevant features of cross cultural communication techniques in the workplace.

Cross cultural communication techniques	Key relevant features

Answer:

Question 11

Describe the key relevant features of at least two (2) negotiation techniques you can use in the workplace.

Negotiation techniques	Key relevant features

Answer:

Question 12

Describe the key relevant features of at least three (3) conflict resolution techniques you can use in the workplace.

Negotiation and conflict resolution techniques	Key relevant features

Answer: