Question 1 Describe the services experiences and outcomes Baros is currently providing. (20 marks) Question 2 Describe the advantages of the strategies tie to outcome and experiences described in question 1 in the context of service operations management. (40 marks) Question 3 Provide FOUR (4) KPI and the corresponding tool(s) that can be adopted by Baros to monitor the productivity, efficiency, quality and flexibility of its business. Explain how each index is applied in Baros. END OF QUESTION PAPER (40 marks)