QUESTION 1

1. Domino's says AI (Artificial Intelligence) has improved pizza quality
2. AI has contributed more than 13 million pizzas over the past two years
3. Pizza retailer Domino's claims a piece of scanning technology it first introduced in May has boosted the quality of its products. The retail chain's DOM Pizza Checker - which incorporates artificial intelligence technology - has scanned more than 13 million pizzas since testing and training started around two years ago. This has boosted product quality scores, as rated by customers, by more than 15 per cent, Dominos says.
4. In its latest update to the technology, customers will be shown a real-time image of their pizza before its cut, boxed and sent out the door. Dominos said customers now have complete visibility over their meal from the time they order including where it is in the making process, whether it has passed a quality test, what it looks like out of the oven and when it will be delivered. Domino's Australia and New Zealand CEO Nick Knight said pizza makers strive to get the product right but the reality of a busy store can sometimes mean pizzas go out which are "below the high standards we pride ourselves on and we want to fix that." "With DOM Pizza Checker keeping an eye on product quality, our customers can have greater confidence that their pizza will look as it should and if it doesn't, we'll make it right by making it again," he says
5. From today, pizza buyers across Australia and New Zealand will be able to view a real-time image of their pizza on the cut bench via the Live Pizza Tracker page and as part of this process will be notified whether it has passed a quality test or is being remade. Domino's has been at the forefront of technological innovation in quick food retail in recent years. Earlier this year, it released an online service that enables customers to track orders via their Google Assistant and Amazon Alexa.
6. The retailer also launched New Pizza Chef with augmented reality for mobile devices, cashing in on the Pokmon gaming craze. The app uses augmented reality to show customer-created pizzas. In 2017, the company created a voice assistant that lets customers order pizza by chatting to a bot, which was an Australian-first in the quick service restaurant industry.
8. Questions 1-6 based on case study.
10. This AI (Artificial Intelligence) technology being employed at Dominoes, would it be described as a ________?
11. Quality control
12. Quality Assurance
13. None of the above

1.5 points

QUESTION 2

1. If Domino's Pizza checks their fresh produce ingredients like-tomatoes etc. this is an example of ______?
2. Quality control
3. Quality Assurance
4. None of the above

1.5 points

QUESTION 3

1. When Domino's Pizza makes sure they have the right equipment-ovens etc. to bake pizzas perfectly this is an example of ______?
2. Quality control
3. Quality Assurance
4. None of the above

1.5 points

QUESTION 4

1. When Domino's Pizza carefully selects the right staff for every Domino's Pizza branch this would be part of_______.
2. Quality control
3. Quality Assurance
4. None of the above

1.5 points

QUESTION 5

1. When Domino's Pizza hands over the customer a pizza in the store, and shows them the pizza before they walk out the door-this is an example of ____?
2. Quality control
3. Quality Assurance
4. None of the above

1.5 points

QUESTION 6

1. If Domino's was using a Generic Low Cost HR strategy which of the following would be false?
2. HR would need to keep costs low in the HR function
3. Employ the least amount of workers
4. Pay the highest possible salary
5. Use contract staff

1.5 points

QUESTION 7

1. Name (briefly explain) 5service qualitydimensions that consumers will use to judge the service quality of Domino's pizza and provide examples.

9 points

QUESTION 9

1. Which of the following isFalse- regarding Human Resources?
2. Successful organizations are not only measured by their sales; profits; customer satisfaction -but also if they create meaningful workplaces.
3. It's estimated that by 2020-the SA population will be almost 60 million.
4. Global population 150 billion by 2030
5. Despite increase in population, businesses need to find the right people to employ.
6. Planning a retailer's HR needs will always be simple.

1.5 points

QUESTION 10

1. Which of the following is not a goal in Human resource management
2. Managers require employees to perform as according to their goals or better.
3. The right person is employed for the right job.
4. Employees are trained adequately for their job.
5. Any demotivating issues are identified and resolved
6. Negative workable motivators are used.

1.5 points

QUESTION 11

1. Finding the right number of people with the right skills and employed at the rightplace is known as?
2. Tactical planning
3. Operational Planning
4. Work force planning
5. Strategic Planning
6. Service Mix strategies

1.5 points

QUESTION 12

1. When managers have a "dream" of having competent; productive and loyal employees-this would be known as Human Resource's _______.
2. Mission
3. Internal Analysis
4. Employment Equity
5. Vision
6. Employment Equity

1.5 points

QUESTION 13

1. When managers commit to the following of Job security; Good Pay; Good working conditions etc.-this would be known as Human Resource's _______.
2. Mission
3. Internal Analysis
4. Employment Equity
5. Vision
6. Employment Equity

1.5 points

QUESTION 14

1. The first step in Strategic Planning for Human Resources is to conduct?
2. Internal and External Analysis
3. Employment equity
4. Tactical planning
5. Operational Planning
6. BBBEE analysis

1.5 points

QUESTION 15

1. When a retailer's Human resources department develops policies regarding smoking; overtime, working hours etc. this would be described as?
2. Tactical planning
3. Operational Planning
4. Strategic Planning
5. Organogram Planning
6. None of the above

1.5 points

QUESTION 16

1. Employees are motivated to behave in certain ways as to produce expected results and rewards (Carrot stick approach). This describes which motivational theory?
2. Maslow's Theory
3. Herzberg's' Theory
4. Vroom Theory
5. Adams 1965 Theory
6. None of the above

1.5 points

QUESTION 17

1. Which of the following Tactical organizing of retail employees- requires every employee to know what he or she is responsible for?
2. Organogram
3. Job description
4. Training and development
5. Performance management
6. Management reports

1.5 points

QUESTION 18

1. Retail manager's needs to ensure that there is sufficient employees every day to keep the business operational and keep up the required service delivery standards. This is known as?
2. Delegation
3. Team Building
4. Operational control
5. Job Specifications
6. Employee Scheduling

1.5 points

QUESTION 19

1. Which of the following isfalsewith respect ISO (9000)
2. Helps a company satisfy its customers, meet regulatory requirements, and achieve continual improvement.
3. It should be considered to be a first step or the base level of a quality system.
4. They are specific to manufacturers only.
5. is a set of international standards on quality management and quality assurance
6. Developed to help companies effectively document the quality system elements needed to maintain an efficient quality system.

1.5 points

QUESTION 20

1. Which of the following is dis-advantage of ISO 9000?
2. Less customer complaints and Better products
3. Can be a competitive advantage
4. Rules and Red tape
5. Enhance company image
6. Export requirement

1.5 points

QUESTION 21

1. A customers Ford Kuga was burnt in 2018, due to being defective, this would be described as
2. Prevention Costs
3. Appraisal cost
4. Internal failure cost
5. External costs
6. SPCI costs

1.5 points

QUESTION 22

1. The Paretro analysis chart is based on the 80/20 rule- this implies in a quality context:
2. 20 % sales come from 80% customers
3. 80 % sales come from 20 % of customers
4. 80% of problems come from 20% of causes.
5. 80% of causes come from 20% of problems
6. 80% of quality comes from 20% of employees

1.5 points

QUESTION 23

1. A pizza takeaways that makes pizza, promises that a pizza will be made less than 8min every time. However the pizza retailer is struggling to meet this goal. Sometimes it's close to 8min other times its 15min. This different times of making the pizzas -is known as a?
2. Flow charts
3. Check Sheets
4. Variation
5. Common Causes
6. Special Causes

1.5 points

QUESTION 24

1. Which "Guru" of quality advocated not to use slogans- "0 defects" or 'Get it right the first time"- as this places pressure on employees.
2. W. Edwards Deming
3. Joseph M. Juran
4. Philip Crosby
5. Kaoru Ishikawa
6. Steve Jobs
8. 25.Some luxury pizza outlets may use a Differentiation strategy HR strategy which of the following would befalse?
9. A.Hire more employees at a higher salary to attract "quality staff"
10. B.Recruit externally-find the best out there.
11. C.Or hire specialist on a consultation basis
12. D.Recruit internally.

1.5 points

QUESTION 25

1. Some luxury pizza outlets may use a Differentiation strategy HR strategy which of the following would befalse?
2. Hire more employees at a higher salary to attract "quality staff"
3. Recruit externally-find the best out there.
4. Or hire specialist on a consultation basis
5. Recruit internally

1.5 points

QUESTION 26

1. The cost of recruitment is lowest when using____?
2. External recruitment
3. Labour brokers
4. Recruitment agencies
5. Internal recruitment
6. Interviews

1.5 points

QUESTION 27

1. When management identifies and approaches individuals (outside your business) who are very suitable for position/s this is known as_____?
2. Consultant agencies
3. Ask Employees
4. Personal Approach
5. Sundry Recruitment techniques
6. Advertising

1 points

QUESTION 28

1. Which of the following is not a benefit of on-line recruitment?
2. People can view job ads immediately
3. The Internet's reach
4. candidates can visit a company site, post their CVs and expect responses through e-mails.
5. E-recruitment (online) can cut out all "non-suitable candidates" automatically, producing a shortlist within minutes, rather than days.
6. Placing job ads on the Internet is costlier than using newspapers etc.

1.5 points

QUESTION 29

1. The BBBEEE scorecard is a measure of (percentage) of management held by white people.
2. True
3. False

1.5 points

QUESTION 30

1. If employees lie on their CV's this may result in jail time.
2. True
3. False

1 points

QUESTION 31

1. Steers comparing its processes to MacDonald's w.r.t best practises-is known as "Functional Benchmarking"
2. True
3. False

1 points

QUESTION 32

1. A quality improvement technique where the aim is reduce mistakes or defects to 3,4 occasions per Million-is known as Pokayoke.
2. True
3. False

1 points

QUESTION 33

1. A process of designing systems to reduce costs by getting rid of waste in manufacturing of goods and services-is known as Six Sigma.
2. True
3. False

1 points

QUESTION 34

1. The quality improvement technique that error proofs a process-is known as Benchmarking.
2. True
3. False

1 points

QUESTION 35

1. Hospitals use specific trays where equipment needs to be re packed. These trays have specific spaces for each tool-to avoid errors by tools being left in the patient dusting an operation-this is an example of Lean manufacturing.
2. True
3. False

1 points

QUESTION 36

1. A process can be described as a series of actions or steps taken in order to achieve a particular end.
2. True
3. False

1 points

QUESTION 37

1. Lean Manufacturing uses the DMAIC tool to uncover problems and improve quality.
2. True
3. False