Question 1) How could your local caf (or another business of your choice) use a Differentiation strategy to stand out from other similar businesses?

Question 2) What are the five steps to developing an Operational Plan?

Question 3) In your opinion, state why you think a caf that is open 7 days a week from 6 am - 10 pm should have a mix of full time, part time and casual employees.

Question 4) Outline two common internal and external risks to small businesses, and state why they would be a risk