Question 1:

How would you respond to the following messages:

1. "I've been on hold for 15 minutes. Is someone eventually going to answer?I urgently need to chat to someone about my next order!"

2. "This is the second week in a row I've received off produce. My lettuce is soggy and my meat smelt funny last week, what are you going to do about it?"

3. "Oh my word, last night's Reuben dish was SO GOOD!!!! I love risotto so much and it was just so creamy and delicious. Can we get more risotto on the menu?"