Question 1: HR manager Desmond calls a prospective employee's last few employers, contacts those individuals who supplied letters of recommendations, and conducts a criminal background check on the candidate. Which step in the recruitment process does this best illustrate? Checking references Attracting candidate pool Comparing candidates Interviewing candidates Screening candidates Question 8: Communication through the grapevine: follows pre-determined vertical patterns and paths. is typically spread laterally between peers. cuts across departmental and hierarchical boundaries. follows upward channels from subordinates to managers. follows downward channels from managers to subordinates. Question 10: The success rate for businesses owned and operated by franchisees is slightly higher than independently owned businesses, significantly higher than independently owned businesses. about the same as independently owned businesses significantly lower than independently owned businesses. slightly lower than independently owned businesses