Question 1 In one of the leading hospitals in Madurai, The employees were encouraged by feedback about their exact work condition. This results increase in motivation to obtain even more job knowledge. Training, involvement and opinion led to greater employee self-evaluation. Superiors struggling with performance management, it is better that they can focus on performance feedback communication rather than altering the appraisal systems. Performance appraisal should involves with setting of clear practical goals as a crew, having routine assessment discussions on performance with employees, providing continuous valuable feedback and rewards should be given. This is a specialty hospital where they provide some comprehensive care to patients - gastroenterology, pulmonology, plastic and cosmetic surgery, E.N.T, endocrinology, dermatology, oncology and others. In the findings, about 85% of the employees have not received any rewards or appreciation but still their performance is good. This shows that some employees were not really interested in any rewards. Approximately 99% of the employees have been working effectively after the training. This shows that, training plays important role in employee performance. Performance appraisal also helps in increasing strength and also helps in rectifying the weaker part of the employees. From this study, we conclude that the employees are generally performing in a sufficient level and also cooperating with performance appraisal. Further, rewards should be given to the employees whenever the response is positive. (a) Examine THREE (3) potential problems dealing with appraisal problems in managing hospital employees. (15 marks) (b) Based on question (a) above, suggest approaches that can overcome the potential problems dealing with appraisal problems in managing hospital employees. (15 marks) [Total: 30 marks]