Question 1

NAT is a technique used to do which of the following?

	a.	Translate external private address to a public address
	b.	Hide the internal IP infrastructure
	c.	Use TCP/UDP ports
	d.	Associate a single public IP address with many internal addresses

2 points

Question 2

When properly applied, Well-developed standards can accomplish all the following EXCEPT ___________________________.

	a.	shorten deployment times
	b.	simplify maintenance
	c.	predict when supply levels will become low
	d.	reduce costs

2 points

Question 3

Which is not accurate in regards to using Virtual Servers?

	a.	Rapid deployment of a server on a Virtual Server vesus deploying a full new Physical Server the traditional way
	b.	Virtual Servers can migrate seamlessly from one physical server to another, reducing or eliminating downtime
	c.	Decreases the number of physical servers needed in a data center
	d.	Virtual Servers can not support more than one Operating System at a time on a single Machine

2 points

Question 4

All of the following are TACTICAL Processes EXCEPT ________________.

	a.	Change Management
	b.	Problem Management
	c.	Configuration Management
	d.	Performance and Tuning
	e.	None of these are Tactical Processes
	f.	All of these are Tactical Processes

2 points

Question 5

Netflow was developed to do which of the following? (Select all that apply)

	a.	Provide data monitoring
	b.	Support IPv6
	c.	Acquire IP traffic operational data
	d.	Bandwidth analysis

2 points

Question 6

The difficulty of integrating solely tactical processes is _____________________________.

	a.	the tendency to emphasize only short-term goals and objectives. Tactical processes by their nature have very limited planning horizons, sometimes forcing an hour-to-hour focus of activities. If left unchecked, this tendency could undermine efforts at long-range, strategic planning.
	b.	that most of these now involve 24/7 coverage. Around-the-clock operation can often infuse an organization with a reactive, firefighting type of mentality rather than a more proactive mentality.
	c.	the focus on reactive, continuous operation, and that is the threat of burnout. Shops that devote most of their systems management efforts on tactical processes run the risk of losing their most precious resource human talent.
	d.	all of these are difficulties with integrating solely Tactical Processes.

2 points

Question 7

Desktop problems that are handled and resolved over the phone.

Network accessibility from a desktop.

Urgent problems that generate a change ticket if problem is not resolvable over the phone.

Resolve a functionality problem within a new or existing application.

These items are all examples of ___________ __________(s)

	a.	Change Tickets
	b.	Service Requests
	c.	Incident Requests
	d.	Problem Tickets

2 points

Question 8

According to the Desirable Levels of Emergency Changes, those items that fell into the 16-25% percentage showed the following.

	a.	Proactive; Notvery reactive; and Desirable
	b.	Highly proactive; barely reactive at all; Highly desirable
	c.	Not productive at all; Highly reactive; and Highly undesirable
	d.	Barely proactive; reactive; and not very desirable.

2 points

Question 9

Any hardware, software, or documentation (electronic or hard copy) component that directly supports a production application.

	a.	Prodcution environment
	b.	Planned change
	c.	Prodcution change
	d.	Change coordination

2 points

Question 10

All of the following are HIGH characteristics of a Configuration Management Process Owner EXCEPT

	a.	Knowledge of network software and components
	b.	Ability to evaluate documentation
	c.	Knowledge of systems software and components
	d.	Ability to analyze metrics

2 points

Question 11

Any IT application software system designated as necessary for a company to conduct normal business. This includes all nondevelopment applications and all critical production applications.

		Production change
		Critical production application
		Production application
		Production environment

2 points

Question 12

To question anything you don't understand, participate honestly and candidly, and ensure everything relevant gets written down are best categorized under _________________ .

	a.	Characteristics of a Robust Process
	b.	What Contributes to a World-Class Infrastructure
	c.	Methods for Prioritizing Requirements
	d.	Helpful Ground Rules for Brainstorming