Question 1 Norma is a sales executive at ABCD Bank in Pahang. She is the best performer on her team and often gets the highest number of customer for the company. However, she feels that she does not get sufficient credit for her hard work. During lunch, she says to her colleague, "I have been getting the largest customer for the bank for the past eight months. Yet, my manager never acknowledges the kind of effort I put in". As Norma's colleague, motivate Norma based on one (1) chosen Motivation Theory you learned to encourage and keep Norma on the move. (20 marks) Question 2 Zaidi is currently working on a project to tackle climate change. During the project, he needs to find different options to replace the use of non-renewable energy and check the feasibility of different renewable energy options before choosing the most practical one. Discuss three (3) skills Zaidi primarily need to use for these tasks. (30 marks) Question 3 Cindy works as a graphic designer in Sydney. She often coordinates with colleagues working in Malaysia. In addition, she interacts with clients across the globe. Define two (2) most likely communication style or method Cindy needed to facilitate her communications with clients and colleagues. (30 marks) Question 4 Adam works as a sales manager at Hotel ZWK. Explain two (2) nature of tasks he would be performing according to concept of leadership role. (20 marks)