Question $1$

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A good compensation system has all of the following objectives except to:

Select one:

a$.$

encourage internal competition.

b$.$

attract and retain employees.

c$.$

reduce unexplainable variation in pay.

d$.$

encourage cooperation between employees.

Question $2$

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Douglas McGregor's Theory Y approach to managing employees is based on the assumption that employees:

Select one:

a$.$

wish to do a good job.

b$.$

need close monitoring.

c$.$

are inherently lazy.

d$.$

tend to avoid responsibility.

Question $3$

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Efforts at empowerment are likely to fail when empowerment is deployed:

Select one:

a$.$

collectively; to all employees.

b$.$

jointly with employee development.

c$.$

without the management's sustained commitment.

d$.$

by managers who provide feedback.

Question $4$

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One of the easiest ways to involve employees on an individual basis is:

Select one:

a$.$

career guidance system.

b$.$

quality circle.

c$.$

management by objective.

d$.$

the suggestion system.

Question $5$

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Rensis Likert described an organizational system called "System $\_\_\_\_\_,"$ which featured empowered workgroups and cross$-$functional teams.

Select one:

a$.$

cubes

b$.$

IV

c$.$

matrix

d$.$

stand$-$alone

Question $6$

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Initiating structure:

Select one:

a$.$

does not involve enforcing deadlines.

b$.$

involves instituting standard operating procedures.

c$.$

means taking care of subordinates.

d$.$

involves being approachable to subordinates.

Question $7$

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The premise behind the situation leadership model is that leadership styles vary depending on their:

Select one:

a$.$

need for power.

b$.$

qualification.

c$.$

readiness to do it$.$

d$.$

position in the hierarchy.

Question $8$

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The $\_\_\_\_\_$ model suggests that the style of leadership that one should use depends on the maturity of those being led.

Select one:

a$.$

situational leadership

b$.$

maturity$-$flexibility

c$.$

power$-$distance

d$.$

authoritarian

Question $9$

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With respect to the six competencies summarized by the human development and leadership division of the American society for quality, which of the following competencies involves the creation of an environment that reduces barriers and fosters the use of open, honest and honorable means for exchanging information?

Select one:

a$.$

Communicator

b$.$

Navigator

c$.$

Learner

d$.$

Builder

Question $10$

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$\_\_\_\_\_$ includes use of contingent punishments and other corrective actions in response to deviations from acceptable performance standards.

Select one:

a$.$

Passive management by exception

b$.$

Management by objectives

c$.$

Management by alternatives

d$.$

Active management by exception