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The Opening Stage is comprised of 10 vital elements.

Select one:

a. false

b. true

Question2

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The purpose for a caucus consists of:

Select one:

a. diffusing unmanageably upset disrespectful or intolerant parties

b. breaking an impasse

c. all of these

d. clarifying facts hidden by discomfort or embarrassment

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One example of informal mediation is that the native Hawaiian people had their own family problem solving process called

Select one:

a. all of these

b. ho'oponpono

c. jukos

d. talimani

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During the Communication Stage, the time focus is on the

Select one:

a. both of these

b. neither of these

c. present

d. past

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In the Negotiation Stage the mediator shifts the time focus to the

Select one:

a. past

b. future

c. present

d. all of these

Question6

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All are elements of the Opening Stage except:

Select one:

a. self-help

b. confidentiality

c. voluntary

d. mediator credentials

Question7

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The courts of the U.S. State of Florida alone now refer approximately____ cases per year to mediation, rather than expecting the parties to fight their disputes out in trails or to work out settlements without third party help

Select one:

a. 250,000

b. 1,000

c. 150,000

d. all

Question8

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A fundamental hypothesis of this mediation model is that the disputants are in charge of their own dispute.

Select one:

a. true

b. false

Question9

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The core process of mediation is designed around two central tasks:

Select one:

a. negotiation and arbitration

b. all of these

c. defining the problem and negotiating solutions

d. opening and closing

Question10

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Even though the mediator has no power to decide, mediation is a powerful and successful dispute resolution process.

Select one:

a. False

b. True

Question11

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Rather than make direct suggestions to the disputants, mediators usually ask well crafted questions that are intended to stimulate the creative thinking of the disputants

Select one:

a. false

b. true

Question12

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Mediation that focuses more on relationships is called

Select one:

a. narrow mediation

b. all of these

c. directive mediation

d. transformative mediation

Question13

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The mediation process is conceptually divided into five stages referred to as the Convening Stage, Opening Stage, Communication Stage, Negotiation Stage, and the Closing Stage

Select one:

a. false

b. true

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Mediators try to get the disputants to reveal and clarify their interest and express their feelings by using various communication techniques such as

Select one:

a. clarifying questions

b. all of these

c. active listening

d. open-ended questions

Question15

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What makes mediation different from other third-party dispute resolution processes is that the mediator does not have the power to decide who _______________ the dispute or what the solution should be

Select one:

a. all of these

b. "wins"

c. participates in

d. can have

Question16

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Statistics from mediation centers indicate that approximately ________ percent of the mediations end in agreements.

Select one:

a. 21

b. 50

c. 85

d. 100

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Mediators help

Select one:

a. all of these

b. show empathy and impartiality with the parties

c. the parties determine facts

d. the parties generate new ideas.

Question18

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___________________ solution - what some people refer to as a win-win solution.

Select one:

a. integrative

b. distributive

c. all of these

Question19

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Mediators of disputes devote their attention to managing the mediation process and using techniques, which allow the disputants to:

Select one:

a. all of these

b. structure a settlement that is fair and workable from their perspectives

c. effectively negotiate with each other

d. identify, clarify, and communicate the issues and interest in dispute

Question20

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Mediation that focuses on settlement is sometimes termed

Select one:

a. facilitative mediation

b. none of these

c. problem-solving mediation

d. transformative mediation