| Question 1 of 20 | 5.0 Points |
The process of accepting returned or defective goods back through the system is called which of the following? | A. Reverse logistics | | B. Pick ticket processing | | C. Milk run deliveries | | D. End use returns | |
| Question 2 of 20 | 5.0 Points |
Order management includes which of the following? | A. Management of warehouse orders | | B. The process of passing information about product substitutions through the supply chain to customers | | C. Managing recent orders from customers only | | D. Generation and distribution of production orders | |
| Question 3 of 20 | 5.0 Points |
Product stockouts at Procter & Gamble are blamed on which of the following? | A. Two-thirds of manufacturers shipped the wrong products. | | B. Customers unexpectedly over-ordered product. | | C. One-third of manufacturers shipped the wrong order. | | D. Two-thirds of stock-outs were associated with problems in the warehouse. | |
| Question 4 of 20 | 5.0 Points |
Which of the following is true regarding milk run deliveries? | A. They are a direct delivery system where goods are transported to one end user. | | B. Deliveries are routed to bring products from a single originating location to multiple receiving locations. | | C. Delivery of the milk is made to people who cant get to the store. | | D. Deliveries are routed to bring products to a single originating location based on an EOQ calculation. | |
| Question 5 of 20 | 5.0 Points |
Which of the following would be considered a delivery method? | A. Cross-distribution delivery | | B. Cross-docking delivery | | C. Single product location delivery | | D. Direct delivery | |
| Question 6 of 20 | 5.0 Points |
Despite the use of new technology, estimates of out-of-stock incidents in retail range from __________ of the items in a store? | A. 4 to 6 percent | | B. 6 to 8 percent | | C. 8 to 10 percent | | D. 12 to 14 percent | |
| Question 7 of 20 | 5.0 Points |
The saving matrix is one of two techniques for routing milk run deliveries and is best used in which of the following situations? | A. When there are many different constraints that need to be satisfied by the delivery schedule | | B. When more cost-effective solutions can be found | | C. When delivery constraints are simple | | D. When the EOQ quantities are the same size as the shipment quantities | |
| Question 8 of 20 | 5.0 Points |
Capturing data electronically as close to its original source as possible falls under which of the order management rules? | A. Rule 3, make order status available | | B. Rule 2, automate order routing | | C. Rule 1, entering the order once and only once | | D. Rule 4, use an integrated order management system | |
| Question 9 of 20 | 5.0 Points |
Allowing customers to see order status without enlisting assistance from other people is part of which order management rule? | A. Rule 1, entering the order once and only once | | B. Rule 2, automate order routing | | C. Rule 3, make order status available | | D. Rule 4, use an integrated order management system | |
| Question 10 of 20 | 5.0 Points |
In which scenario are direct deliveries efficient? | A. When there are many different constraints that need to be satisfied by the delivery schedule | | B. If the receiving location generates EOQs that are the same size as the shipment quantities | | C. When there are many different customers scheduled for deliveries | | D. When there is less than a truckload | |
| Question 11 of 20 | 5.0 Points |
Milk run deliveries allow orders for different products to be combined under which of the following circumstances? | A. When there is less than a truckload | | B. Only when the EOQ is used to calculate quantities | | C. Until quantities equal a truckload | | D. Only when the shipment is made to long-distance customers | |
| Question 12 of 20 | 5.0 Points |
Which statement is true regarding the generalized assignment technique? | A. This technique has a harder time generating good delivery schedules as more constraints are included. | | B. This technique is best used when delivery constraints are complex. | | C. This technique is best when quantities are calculated using the EOQ. | | D. This technique should never be used when the savings matrix can be used. | |
| Question 13 of 20 | 5.0 Points |
Which statement best describes single product locations? | A. They offer poor economies of scale when used. | | B. Customer locations usually receive products in small lot sizes. | | C. They are facilities where multiple products are available for shipment. | | D. They are facilities, such as factories or warehouses, where a narrow range of related items are available for shipment. | |
| Question 14 of 20 | 5.0 Points |
Which statement best describes cross-docking? | A. As a truck is unloaded, the numerous small lots are repacked into large lots and loaded immediately onto the original truck. | | B. As a truck is unloaded, the bulk shipments are broken down into smaller lots and loaded immediately onto other trucks. | | C. Cross-docking is a technique that was pioneered by K-Mart. | | D. Cross-docking inhibits product flow in most cases. | |
| Question 15 of 20 | 5.0 Points |
Which of the following statements is true regarding reasons to track returns? | A. Tracking returns is good if you have resources, but it is not a critical function. | | B. Returns can point to bigger-picture issues such as safety concerns. | | C. Returns help companies find more revenue because they can re-sell returned goods. | | D. Return policies are getting stricter and soon there will not be a need for tracking returns. | |
| Question 16 of 20 | 5.0 Points |
Benefits of cross-docking include which of the following? | A. Product flows slower | | B. Product flows faster | | C. More expensive to handle merchandise | | D. Goods have to be put away then retrieved | |
| Question 17 of 20 | 5.0 Points |
Which of the following is true regarding future trends for distribution centers (DC)? | A. Engineering functions may be added. | | B. Manufacturing functions may be placed next door. | | C. Others functions may be performed at the DC such as order processing. | | D. DCs will not be needed because the function is expected to go away. | |
| Question 18 of 20 | 5.0 Points |
Reverse logistics has what impact on the supply chain? | A. Maximizes the benefits of returns | | B. Impacts the retail store, but not suppliers in the supply chain | | C. Impacts each companys costs of doing business | | D. Impacts inventory, but not costs | |
| Question 19 of 20 | 5.0 Points |
Issues related to reverse logistics include all EXCEPT which of the following? | A. Items often come back without the original packaging. | | B. Items come in as singles instead of cases or lots. | | C. Someone has to decide what to do with returned items. | | D. Deliveries are scheduled. | |
| Question 20 of 20 | 5.0 Points |
Which of the following is NOT a reason that companies outsource? | A. Third-party providers already have people, processes, and infrastructure in place. | | B. Companies use this as a strategy for going out of business. | | C. Speed and efficiency are important reasons. | | D. Companies are small and dont have people, processes, or infrastructure in place. | |
