Question $1$:

Patients have been complaining recently about the conditions at the hospital. The administrator would like to

use a Pareto chart to investigate. When a patient or patient's relative has a complaint, they are asked to

complete a complaint form. Listed below is a summary of the complaint forms received during the last $12$

months.

TABLE $1$: Complaint

Use the following Pareto chart to show what complaints would you suggest the administrator work on first

to achieve the most significant improvement?