Question 1:

Seriana is looking to go on a holiday once the COVID-19 isolation has ended and international borders reopen. She knows that Fletcher is a former travel agent who is looking for work at the moment and so she asks him if he would be able to help her plan and book a trip for around 18 months' time.

"Sure," says Fletcher. "I'd love to do that - and I am sure I can lock in some GREAT deals for that. Did you have anything specific that you wanted to do or that I should take into account?"

"Only one thing - I really don't like hostels - even with a separate room. I want at the minimum a 3-star hotel for anywhere I stay."

"No problems," says Fletcher. "I'll just need your passport to book the hotels - and my fee is 10% of the cost of anything I book. But I'll save you more than twice that with my skills."

"It's a deal," says Seriana, appointing Fletcher as her travel agent.

Fletcher searches on-line and finds a great deal for a single room in Rome; it's super convenient, only $40 a night and while it is listed as a Hostel, the pictures on the website indicate that it is the equivalent of at least a 3-star hotel.

Fletcher books the hotel in Rome using Seriana's name and passport number.

When Seriana finds out she is furious. "I'm not paying," she says. "I specifically said I didn't want any Hostels!" Unfortunately, the hostel is insisting on debiting the deposit as per the booking instructions.

Seriana knows you have been taking BSB111 and wants you to prepare a Memo (using the ILAC format) asking if she must pay. She is only interested in agency law in her answer.