Question 1

The amount of time needed to process a product is referred to as ___.

Question 1 options:

	production time
	beta time
	value chain
	cycle time

Question 2

Which key role in the Enterprise Systems includes informing task workers when it is time to complete task and providing the necessary data to do so.

Question 2 options:

	Apply process methods
	Capture and store the process data
	Execute the process
	Monitor process performance

Question 3

Task workers perform routine, structured tasks, typically in a repeated manner.

Question 3 options:

	True
	False

Question 4

A knowledge worker is one who uses information and communication technology to create, acquire, process, synthesize, disseminate, analyze, and use information to be more productive.

Question 4 options:

	True
	False

Question 5

One of the major drawbacks of the mainframe architecture was due to limited ___.

Question 5 options:

	bandwidth
	process flow
	scalability
	portability

Question 6

Information is data that describes the properties and context of user data

Question 6 options:

	True
	False

Question 7

The ability to see the big picture and understand how your organization works as a whole requires a knowledge worker to have the skill of ___.

Question 7 options:

	Systems thinking
	Reflective thinking
	Process thinking
	Symbolic thinking
	Strategic thinking

Question 8

Process revolution refers to the increased use of information and communication technology to create, deliver, and use information.

Question 8 options:

	True
	False

Question 9

Enterprise systems use ___ to provide web enabled services that allow various component sharing information from across a remote, distributed system.

Question 9 options:

	Service Oriented Architecture (SOA)
	Client-server architecture
	Three-tier architecture
	Multi-functional architecture

Question 10

Most data generated in an Enterprise System is ___.

Question 10 options:

	organizational
	transaction
	master
	analytic

Question 11

Given the BPM Lifecycle as provided in Fig. 1.7 in your text and as noted in the course discussion slides for Chapter 1, which of the phases is not included in a business process re-engineering project?

Question 11 options:

	Process discovery
	Process redesign
	Process implementation
	Process Monitoring
	Process analysis

Question 12

To be an effective task worker, you must understand how, where, and why the underlying data are generated.

Question 12 options:

	True
	False

Question 13

Cross process occurs when processes consist of activities occur in different work groups and no one work group is responsible for successful completion of the process.

Question 13 options:

	True
	False

Question 14

From Exercise 1.1 in the text, which actor can be considered the customer in this process?T

Question 14 options:

	The registrar
	Academic recognition agency
	The applicant
	Admissions officer

Question 15

Poor coordination in the execution of processes can result in delays including increased lead times.

Question 15 options:

	True
	False

Question 16

When an organization has functional work groups that work in isolation resulting in inconsistent and cross-functional inefficiencies, it is said to have a(n) ___.

Question 16 options:

	process error of omission
	process integrity problem
	silo effect
	process segregation problem

Question 17

An event consists of multiple sequential steps or activities that product some output.

Question 17 options:

	True
	False

Question 18

A ___ within an organization are divided into separate departments, each of which is responsible for a set of closely related activities.

Question 18 options:

	functional structure
	organizational structure
	process structure
	adaptive structure

Question 19

_____ provide the capability to support business processes, information flows, reporting, and data analytics across complex organizations.

Question 19 options:

	Strategic systems
	Reactive systems
	Enterprise systems
	Inter-enterprise systems

Question 20

A product or service is created via a sequence of tasks that take a set of inputs and convert them into a desired output.

Question 20 options:

	True
	False