QUESTION 1

The Hotel Sheraton chain in Canada, has decided to lease out the following services on a yearly basis to prospective vendors / service providers. Furthermore, each regional / provincial headquarters of the hotel will be allowed to conduct their own procurement / sourcing process for the hotel chains under their responsibility but as per the global procurement process followed by the Hotel Sheraton.

Lot-1. IT Equipment & Computing Maintenance Services. Lot-2. HVAC Equipment Maintenance Services. Lot-3. Hotel & Guest Room Cleaning Services. This outsourcing strategy can be classified as

a. Global sourcing.

b. Onshore outsourcing.

c. Nearshore outsourcing.

d. Offshore outsourcing.

QUESTION 2

The differences between Onshore outsourcing, Nearshore outsourcing, and Offshore sourcing, can be mainly based on

a. The country from where the outsourcing will be done

b. The services provided by the vendors located in the country from where the outsourcing will be done

c. The vendor location in the country from where the outsourcing will be done

d. The pricing from different vendors located in the countries where the outsourcing will be done, since pricing depends not only on the vendors, but is also influenced by the country where the vendor is located

QUESTION 3

Marriott Hotels and Resorts have decided to upgrade their entire Hotel Management Network and Application Infrastructure across 5 cities in Ontario. As part of this decision, they have decided to divide the procurement into two (02) parts. The first part of the procurement will deal with the design, implementation, testing and commissioning of an Application and Network Infrastructure Project. The second part of the procurement will deal with the installation and configuration of desktops, laptops and point of sale terminals. The Information Technology and the Procurement Department have not been able to finalize specific designs and solutions for the application and network infrastructure project, but have successfully managed to specify, finalize, and decide on the exact specifications and quantities for the desktops, laptops and point of sale terminals required across all 5 cities. However, since there are several OEM partners who can participate in either one or both parts, the proper strategy to adopt would be

a. Circulate the RFP and the RFQ to all OEM partners and let them decide on which to participate, in which case there is no requirement for shortlisting

b. Email those partners who can only provide the first part and circulate the RFP. Email those partners who can only provide the second part and circulate the RFQ

c. Email those partners who can only provide the first part and email those partners who can only provide the second part. In which case the IT and Procurement Department will have to specifically short list each partner based on their capability

d. Publish an RFI inviting prospective partners to express their interest regarding which part or parts they would like to participate in and thereby submit proposals accordingly

QUESTION 4

Marriott Hotels and Resorts have decided to upgrade their entire Hotel Management Network and Application Infrastructure across 5 cities in Ontario. As part of this decision, they have decided on a two (02) part procurement strategy. The first part of the procurement will deal with the design, implementation, testing and commissioning of an Application and Network Infrastructure Project. The second part of the procurement will deal with the installation and configuration of desktops, laptops and point of sale terminals. The Information Technology and the Procurement Department have not been able to finalize specific designs and solutions for the application and network infrastructure project, but have successfully managed to specify, finalize, and decide on the exact specifications and quantities for the desktops, laptops and point of sale terminals required across all 5 cities. But since they have been funded by the Bank Of Montreal for the Project Value of CAD 200 Million, the Bank Of Montreal have, therefore instructed the hotel to publish a Tender. The hotel has therefore decided to invite all prospective vendors to participate, in which case, they would have to apply and register through the hotel's e-procurement system. The tender is therefore an

a. Closed tender

b. Funded tender

c. Open tender

d. Negotiated tender.

QUESTION 5

One of the main disadvantages of a Tender or a Tendering Process is that (choose the best answer)

a. A defined scope of work that does not allow for any changes

b. No particular terms and conditions specified in the contract

c. The contract is practically inflexible with significant consequences if breached

d. Funded by a donor agency, in which case, there is no flexibility to change the terms and conditions

QUESTION 6

The Hotel Sheraton chain in Canada, has decided to lease out the following specific and defined services on a yearly basis to prospective vendors / service providers. Furthermore, each regional / provincial headquarters of the hotel will be allowed to conduct their own procurement process for the hotel chains under their responsibility but as per the global procurement process followed by the Hotel Sheraton.

Lot-1. IT Equipment & Computing Maintenance Services. Lot-2. HVAC Equipment Maintenance Services. Lot-3. Hotel & Guest Room Cleaning Services. Based on the outsourcing strategy, the best outsourcing plus procurement strategy to employ would be

a. Nearshore outsourcing. RFI followed by an RFP

b. Onshore outsourcing. RFI followed by an RFP

c. Onshore outsourcing. RFI followed by an RFQ

d. Nearshore outsourcing. RFI followed by an RFQ

QUESTION 7

Vietnam has decided to build a hydroelectric power station overlooking the Mekong River. This is to be a design and build procurement process. As a result, the government has decided to publish a tender to cover Lot-1: for the design of the hydroelectric power station and publish a tender to cover Lot-2: construction of the hydroelectric power station. A tenderer may participate in either One or Both tenders. This tender can be classified as a

a. Open tender, since the tenderer may decide on which Lot to participate.

b. Two stage tender

c. Single sateg tender

d. Double stage tender

QUESTION 8

During the _________________ stage, both parties exchange information and discuss their concerns

a. Meeting

b. Bargaining

c. Inquiry

d. Exchange

QUESTION 9

The difference between "Distributive and Integrative" negotiations are

a. Distributive negotiations are "win-lose" negotiations where the parties compete for the distribution of a fixed amount of value whereas Integrative negotiations are "win-win" negotiations where the parties cooperate to achieve a satisfactory result

b. There is basically no difference since both involve some degree of collaboration and compromise

c. Distributive negotiations take into consideration the interests of both parties, whereas Integrative negotiations takes into consideration the interests of only one party

d. Integrative negotiations are "win-lose" negotiations where the parties compete for the distribution of a fixed amount of value whereas Distributive negotiations are "win-win" negotiations where the parties cooperate to achieve a satisfactory result

QUESTION 10

The Hotel Sheraton chain in Canada, has decided to lease out the following services on a yearly basis to prospective vendors / service providers.

Lot-1. IT Equipment & Computing Maintenance Services. Lot-2. HVAC Equipment Maintenance Services. Lot-3. Hotel & Guest Room Cleaning Services. The main objectives behind this decision could be attributed to

a. Lower costs, higher efficiency and focusing on core business functions of the hotel chain

b. Higher efficiency

c. Lower costs, higher efficiency and focusing on global expansion

d. Lower costs and higher efficiency

QUESTION 11

Marriott Hotels and Resorts have decided to upgrade their entire Hotel Management Network and Application Infrastructure across 5 cities in Ontario. As part of this decision, they have decided on a two (02) part procurement strategy. The first part of the procurement will deal with the design, implementation, testing and commissioning of an Application and Network Infrastructure Project. The second part of the procurement will deal with the installation and configuration of desktops, laptops and point of sale terminals. The Information Technology and the Procurement Department have not been able to finalize specific designs and solutions for the application and network infrastructure project, but have successfully managed to specify, finalize, and decide on the exact specifications and quantities for the desktops, laptops and point of sale terminals required across all 5 cities. Therefore, regarding the procurement strategy the Information Technology and Procurement Department have thereby decided to adopt an

a. An RFQ for the first part of the procurement and an RFP for the second part of the procurement

b. Category management for the first part of the procurement and Strategic sourcing for the second part of the procurement

c. An RFP for the first part of the procurement and an RFQ for the second part of the procurement

d. Strategic sourcing for the first part of the procurement and Category management for the second part of the procurement

QUESTION 12

Marriott Hotel has signed a contract with Infracomm IT Solutions Inc for the Supply, Installation, Configuration, Testing and Commissioning of 250 Hotel Point of Sales Terminals and its applicable network infrastructure, across all their hotel branches in Ontario. The budget for this procurement has been fixed to an amount of CAD 500,000 with a project duration of 6 months. The specifications for the terminals were clearly mentioned in the contract as well as the scope of work, key performance measurement indicators and related contractual clauses. The terminals were supposed to be shipped in from Singapore. However, 100 hundred of the terminals could not be delivered due to manufacturing issues with the OEM in Singapore, thereby causing a delay in the delivery of the equipment and eventual delivery of the entire project. As a result, the hotel's legal team advised the finance department to deduct penalties amounting to 0.50% per week as per the contractual clauses. This in turn has caused a dispute between both parties. Even though negotiations were carried out in a friendly atmosphere of mutual respect for the sake of the business relationship, there was no fruitful agreement. However, to preserve this mutual respect and business relationship for the long term, both parties have therefore decided to go through a

a. Mediator

b. Arbitrator

c. Process of litigation.

1 points

QUESTION 13

The style of negotiation which involves both parties working together to find a solution can be termed as

a. Supporting

b. Collaborating

c. Compromising.

d. Accommodating

QUESTION 14

Marriott Hotel has published an RFQ for the Supply, Installation, Configuration, Testing and Commissioning of 250 Hotel Point of Sales Terminals and its applicable Network Infrastructure across all their hotel branches in Ontario. The budget for this procurement has been fixed to an amount of CAD 500,000 with a project duration of 6 months. To ensure an effective, transparent, ethical evaluation and negotiation process is maintained throughout, so that the right vendor may be chosen for the project as per the Hotels Procurement Policy, the management has decided to appoint a

A. Arbitrator

B. Mediator

C. Consultant

D. Litigator

QUESTION 15

Marriott International has decided to contract its global connectivity and telecommunication services to Hawaii Pacific Teleport. This will enable the Marriott Global Headquarters situated in Maryland, United States to connect seamlessly to all hotel chains globally under their brand, thereby enabling and providing an end-to-end communications infrastructure across all of its hotels, with an objective to facilitate global business operations. This form of outsourcing can be classified as

a. Offshore outsourcing

b. Onshore outsourcing.

c. Nearshore outsourcing.

d. Globaloutsourcing.