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Question # 1 . What is the purpose of a business letter and when and why should you use a letter? Question # 2 .

Question #

1 .

What is the purpose of a business letter and when and why should you use a letter?

Question #

2 .

What are the

5

guidelines for responding to Customers online?

(

These can be helpful in responding to customers in all settings

)

Question #

3 .

When responding to a customer complains should you, or should you not apologize? why or why not?

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