Question 1 When you receive your monthly guest service scores for your venue and you've earned 92% Excellent Scores for the prior month you should do which of the following? call a staff meeting and celebrate nothing but re-evaluate and learn how you could have moved the other 8% to rate you higher nothing at all; guest service between 70% and 99% is about the same contact your owner and ask for an immediate raise in salary Question 2 10 pts Almost all dissatisfied guests complain. True False