Question 1

You have just been promoted to supervisor of your team. The previous supervisor was very different in personality than you and you are hoping you can improve team morale with this change. You recognize that you assume everyone's morale is low because yours and a friend's were.

You consider whether or not this is enough evidence to implement changes, and draw the conclusion that you will initiate a discussion at the next team meeting to determine what the next steps should be.

This is an example of you using:

Question 1 options:

a	The Stepladder decision-making strategy
b	The RRA critical thinking strategy
c	The RED critical thinking strategy
d	The Constructive Controversy problem solving strategy

Question 2

Your manager has coordinated a town hall forum to discuss the problem of high employee turnover. She states that she wants to first have employees share what they enjoy about working at the company, then, as a group, creating change proposal to present to Human Resources that includes potential solutions for decreasing employee turnover.

This is an example of your manager using:

Question 2 options:

a	The Appreciative Inquiry problem solving strategy
b	The RRA critical thinking strategy
c	The 5 WHYs problem solving strategy
d	The Plan-Do-Check-Act problem solving strategy

Question 3

Cindy regularly stays late at work and will repeatedly take on additional projects at the request of her manager. Kyle, her co-worker, says to you one day that he guesses she wants a promotion.

Kyle is making the assumption that:

Question 3 options:

a	Employees only stay late and take additional projects if they want a promotion.
b	Cindy loves her job.
c	Employees work hard to impress their managers and co-workers.
d	Cindy likes to work hard.

Question 4

As Art is pulling out of a customer's drive, he scrapes the fender of a car parked on the street. Instead of stopping as per company policy, he pretends it never happened. Bud, who is riding with Art, asks him to stop so they can find out whose car it was. Art replies, "Why ask for trouble?" Bud debates his next step. The ethical dilemma in this decision is:

Question 4 options:

a	Bud does not know what will happen to Art if he informs his supervisor.
b	Bud wants Art to like him.
c	Bud does not know who owns the vehicle.
d	Bud knows that not informing his supervisor is against company policy.

Question 5

You are a manager at your company. You receive a request to provide a character reference for Joel, a good friend and former employee who left his job on good terms. However, as a friend, Joel has repeatedly asked to borrow money from you and still owes you from the last time he asked. It is likely that he will not pay you back, as his follow-through is not the best. You are feeling frustrated by this.

The ethical dilemma in this decision is:

Question 5 options:

a	Joel owes you money.
b	The character flaws Joel has you know about as a friend and not a colleague.
c	You are frustrated when they call for the reference.
d	Joel left his job and you hold a grudge about that.

Question 6

Valerie has a list of three potential ways the company could improve their hiring process. She has asked a randomly selected group of employees to meet to discuss these potential solutions and select the preferred option.

She asks two of the employees to discuss the options. Then, she invites a third employee to join them to present their opinions and engage in discussion. Finally, she asks the fourth employee to join in, share their opinions with the group, and engage in discussion.

Valerie is using the:

Question 6 options:

a	Comparison Analysis decision-making strategy
b	RRA critical thinking strategy
c	Stepladder decision-making strategy
d	Plan-Do-Check-Act problem solving strategy

Question 7

Nicole is trying to coordinate a last-minute change of venue for the upcoming company holiday social. However, she must continually stop what she is doing to take care of other tasks, such as accepting deliveries, answering phone calls, and signing visitors into the office.

Nicole is experiencing which type of problem solving block?

Question 7 options:

a	Intellectual - Lack of creative thinking
b	Intellectual - Lack of problem solving skills
c	Emotional - Impatience
d	Environmental - Distractions

Question 8

Brainstorming multiple ways to improve the hiring process at your company is an example of a(n) _____________________.

Question 8 options:

a	Multi-variate problem
b	Unsolvable problem
c	Close-ended problem
d	Open-ended problem

Question 9

Creating a list of the potential snacks and beverages your team would like to include in your break room is an example of a(n) __________________.

Question 9 options:

a	Unsolvable problem
b	Multi-variate problem
c	Open-ended problem
d	Close-ended problem

Question 10

Myra has created a contingency plan for how to inform staff of school closure in the event that they have to cancel classes due to inclement winter weather. Myra knows that the main goal is to ensure that all instructors are informed and that the school director decides when a closure will occur. Myra has included in her plan that cancellation has to occur by 5:30 AM the day of and that instructors must be informed by 6:15 AM. Instructors will be informed by using a telephone chain (where one instructor is responsible for calling the next instructor, etc.). A successful implementation is that all instructors are informed of the closure.

Myra is missing the following element to her contingency plan:

Question 10 options:

a	A definition of success
b	The time period for notifying instructors
c	A triggering event
d	Consideration of resource restrictions - do instructors know their colleagues' contact information?