Question 10 (1 mark) Mark to review this question at the end of the exam Organizational culture and leadership are important elements of strong management controls. Which of the following best describes an organization's culture? a the organization's human resource policies b. the organization's collective bargaining agreement c, the jurisdiction's labour laws and other statutory obligations d. the informal set of values, behaviours, and traditions that determine how managers and employees interact with each other and with those outside the organization a. c. Od Claris Corp. is a service company that competes using a customer intimacy strategy. It identified the following key success factor: "To maintain excellent cient relationships Claris will resolve a complaint to the client's satisfaction in less than two hours (ie., monthly average time)." Which of the following is an appropriate leading performance indicator to manage this key success factor? a monthly average time to resolve complaints b. customer resolution satisfaction survey C. number of complaints each month d. resolution time per complaint O a. O b. Oc. O d. Question 12 (1 mark) Which of the following is NOT a function of the board of directors of a large (nation-wide) not-for-profit organization? a. selection of auditors b. monitoring the CEO's performance c. managing the day-to-day activities of the organization d. management oversight in the application of policies and guidelines about the principal risks faced by the organization a. Ob. O c. O d. A company's reward system is most effective at achieving the desired business outcomes if it Next a links incentives to factors that extend beyond the strategic plan. b. includes both monetary and non-monetary rewards linked to both individual and corporate performance. c. bases the incentives and rewards of all employees on achieving annual departmental objectives d. is closely tied to the growth of the company's stock price. 9 O a. Ob. O c. O d. An audit committee should consist of which of the following? a. officers of corporation b. representatives of the internal audit department and external auditors c. financial management personnel and the internal audit director d. directors who are not officers of the corporation O a. Ob. O c. O d