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Question 10 (1 point) Which of the following is not a benefit of social CRM? i. Makes the customer sticky ii. Makes the customer less

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Question 10 (1 point) Which of the following is not a benefit of social CRM? i. Makes the customer "sticky" ii. Makes the customer less wiling to pay iii. Allows for predicting customer needs iv. Provides operational efficiencies v. Creates industry disruption IN

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