QUESTION 10 The first step to identifying a problem is to differentiate between O A problems and symptoms OB facts and myths C data and truth OD sales and expenses QUESTION 11 What is an example of a symptomatic solution to a problem? O A empowering employees B. changing culture OC promoting innovation OD lowering prices QUESTION 12 are output requirements Effectiveness, efficiency and O A affordability OB adaptability OC profitability D stability