Question 11 (1 point) Which term below best describes the quality cost category for "preventive maintenance on machinery"? Prevention costs Appraisal costs O Internal failure costs External failure costs Question 12 (1 point) Which of the following statements is FALSE? Financial accounting helps investors make decisions. Financial accounting provides reports to external users Financial accounting reports help creditors make decisions. Financial accounting provides sufficient information for managers to effectively plan and control operations. Question 13 (1 point) Which of the following terms best describes costs incurred to avoid poor quality goods or services? Appraisal costs Activity-based costing Value engineering Prevention costs Question 14 (1 point) Which of the following statements is TRUE about managerial accounting information? O It must be prepared in conformity with generally accepted accounting principles (GAAP). It is prepared annually and quarterly. It emphasizes relevance. It is audited