QUESTION 11 Oestion Completion Status fo "We have found that for repetitive small work of this nature, cycle times of best seconds seem to work QUESTION 12 "A Level 5 process has all the characteristics of a Level process, plus all techniques are in full maturity QUESTION 13 The most disturbing constraints are often facility constraints. This can occur when the company makes policies that turn out to limit the QUESTION 14 When the cycle times are very similar, a small variation can cause a cycle-time increase, making it the constraint at that moment. We call this a constraint QUESTION 15 How Do We Spot the System Constraint? Look for the between all process steps? It will likely be the build-up. It will always be in front of the constraint. What if there is inventory pile of inventory uestion 10 10 points Save Answer Lise manages customer servion representatives in a call center the center's computer system tracks a number of metrics foreach employee nckiding the total number of customer calls they complete, the amount of time the semice representative spends taking to customers, and the Total time the service representative was docked in each day The work standard developed by the call center is to complete 150 calls in an 8- She Answer the following question using the infomation provided in the table What is the percent value added time for employee M? Employee M Calls Completed 135 Total Time (Hr) on Calls 6.7 Total Time (HrClocked in 8 Eeda wants to purchase a laptop for use in der MBA program so she can work on assignments and surf the web while the professor drones on endlessly. After consulting with her coleagues, she chooses the dimensions of oost, weight, processor speed, and touchscreen capabaty as ontcal to her long tem success and amusement. She evaluates three different laptops and rates their perfomance on each criterion on a scale from 1 (pool) to 5 (excelent). She is struggling with her assessment of the importance of the Cost criterion. As an avidlottery player, she is pretty sure that tonight's drawing wiresult in at least a two number match on the ticket she bought on the way to dass and it could mean a three nurrber match. Given her uncertainty, she would Ike to choose the laptop that perfoms the best overal across the entire spectrum of possibilities of the outcome of tonight's bottery Which would you recommend? Toybook Air Knockoll Dimension Weight Speed Cost Touchscreen Importance 3 5 ?? 1 Sir Face 4 4 2 5 4 4 2 5 Fill out the following table that shows the value index for each attemalive under the five different importance values for the cost aiterion Cost level Sir Face 39 Toybook Air Knockoff 1 2 3 5 Question 12 Earnings and Expenses Sales Cost of goods sold Pretax earnings $ 9,500,000 4,300,000 302,109 Selected Balance Sheet Items Merchandise inventory Total assets 76,000 2,763,845 Based on the annual report, calculate the retum on assets? QUESTION 11 Oestion Completion Status fo "We have found that for repetitive small work of this nature, cycle times of best seconds seem to work QUESTION 12 "A Level 5 process has all the characteristics of a Level process, plus all techniques are in full maturity QUESTION 13 The most disturbing constraints are often facility constraints. This can occur when the company makes policies that turn out to limit the QUESTION 14 When the cycle times are very similar, a small variation can cause a cycle-time increase, making it the constraint at that moment. We call this a constraint QUESTION 15 How Do We Spot the System Constraint? Look for the between all process steps? It will likely be the build-up. It will always be in front of the constraint. What if there is inventory pile of inventory uestion 10 10 points Save Answer Lise manages customer servion representatives in a call center the center's computer system tracks a number of metrics foreach employee nckiding the total number of customer calls they complete, the amount of time the semice representative spends taking to customers, and the Total time the service representative was docked in each day The work standard developed by the call center is to complete 150 calls in an 8- She Answer the following question using the infomation provided in the table What is the percent value added time for employee M? Employee M Calls Completed 135 Total Time (Hr) on Calls 6.7 Total Time (HrClocked in 8 Eeda wants to purchase a laptop for use in der MBA program so she can work on assignments and surf the web while the professor drones on endlessly. After consulting with her coleagues, she chooses the dimensions of oost, weight, processor speed, and touchscreen capabaty as ontcal to her long tem success and amusement. She evaluates three different laptops and rates their perfomance on each criterion on a scale from 1 (pool) to 5 (excelent). She is struggling with her assessment of the importance of the Cost criterion. As an avidlottery player, she is pretty sure that tonight's drawing wiresult in at least a two number match on the ticket she bought on the way to dass and it could mean a three nurrber match. Given her uncertainty, she would Ike to choose the laptop that perfoms the best overal across the entire spectrum of possibilities of the outcome of tonight's bottery Which would you recommend? Toybook Air Knockoll Dimension Weight Speed Cost Touchscreen Importance 3 5 ?? 1 Sir Face 4 4 2 5 4 4 2 5 Fill out the following table that shows the value index for each attemalive under the five different importance values for the cost aiterion Cost level Sir Face 39 Toybook Air Knockoff 1 2 3 5 Question 12 Earnings and Expenses Sales Cost of goods sold Pretax earnings $ 9,500,000 4,300,000 302,109 Selected Balance Sheet Items Merchandise inventory Total assets 76,000 2,763,845 Based on the annual report, calculate the retum on assets
