Question 13 pts

Drayton has been unemployed for three months. When his wife asked him why has was not looking for a job, Drayton responded, If I am lucky, I will get my old job back. Drayton has a(n):

	external locus of control
	high conscientiousness

	sensation and intuition type personality
	internal locus of control

high Mach attitude

Flag this Question

Question 23 pts

Brian Roberts is the CEO of Comcast, Inc., the biggest cable company in the United States. It has recently purchased AT&T cable, owns most of QVC, and a share of Time-Warner. Roberts is an unlikely CEO. He shuns the spotlight and chooses his words carefully. He is a technophile who stays in constant communication via his two-way pager. He lights up when talking about the latest Japanese gadgets. He has a talent for playing his cards close to his vest. He has vast power and is reluctant to explain what hes going to do with it. Roberts does not, however, plan to simply wield a rubber stamp; he has some interesting ideas about the personalization of television.

Which of the following statements about the Big Five personality traits describes Robertss personality?

	he has strong self-awareness
	he is not open to new experiences

	he is low in extroversion
	he has strong assimilation skills

all of these describe Robertss personality

Flag this Question

Question 33 pts

The Shield is a television show on FX cable network. Its the story of an inner-city Los Angeles precinct. During the 2005-06 season, actress Glenn Close starred as the new precinct chief. One of her first official duties was to express concern about the 50 or so gangs that operated in her new precinct and to establish a permanent task force, headed by Vic Mackey, to learn all it could about the gangs so that he could eventually either eliminate them or make them move to a new neighborhood. Mackey was made team leader and instructed to report to the chief. He was assigned six detectives and 25 uniformed police officers to help him in his task, plus he was allowed to retain members of his team from previous seasons. Previous seasons of The Shield have shown the audience how corrupt Mackey is and how unconcerned he is about obeying the law. In spite of Mackeys questionable morals, he is an expert on teams. Therefore, it is right that he should adopt the role of:

	task specialist
	socioemotional

	duality
	nonparticipator

motivator

Flag this Question

Question 43 pts

The Shield is a television show on FX cable network. Its the story of an inner-city Los Angeles precinct. During the 2005-06 season, actress Glenn Close starred as the new precinct chief. One of her first official duties was to express concern about the 50 or so gangs that operated in her new precinct and to establish a permanent task force, headed by Vic Mackey, to learn all it could about the gangs so that he could eventually either eliminate them or make them move to a new neighborhood. Mackey was made team leader and instructed to report to the chief. He was assigned six detectives and 25 uniformed police officers to help him in his task, plus he was allowed to retain members of his team from previous seasons. Previous seasons of The Shield have shown the audience how corrupt Mackey is and how unconcerned he is about obeying the law. With such a stressful assignment, the team will more than likely need someone to reduce the tension and reconcile group conflicts. It will need more than one person adopting the _______ role.

	compromiser
	mediator

	socioemotional
	accommodator

peacemaker

Flag this Question

Question 53 pts

On an episode of Survivor, a reality television show, members of two teams were assigned the task of collecting the pieces of a puzzle. All members but one were blindfolded, and one member was chosen to direct the others to the pieces they needed to collect. Since group members were anxious to do well but inexperienced at performing tasks blindfolded, it can be assumed that the leader who was acting as their eyes would use the _________ style of leadership.

	participating
	delegating

	selling
	telling

Flag this Question

Question 63 pts

Brian Roberts is the CEO of Comcast, Inc., the biggest cable company in the United States. It has recently purchased AT&T cable, owns most of QVC, and a share of Time-Warner. Roberts is an unlikely CEO. He shuns the spotlight and chooses his words carefully. He is a technophile who stays in constant communication via his two-way pager. He lights up when talking about the latest Japanese gadgets. He has a talent for playing his cards close to his vest. He has vast power and is reluctant to explain what hes going to do with it. Roberts does not, however, plan to simply wield a rubber stamp; he has some interesting ideas about the personalization of television. Roberts most likely has which of the following personality styles?

	sensation-thinking
	sensation-feeling

	intuitive-thinking
	intuitive-feeling

cannot tell from the information provided

Flag this Question

Question 73 pts

When a new manager takes over a proferssional work team that has more than adequate experience and training to perform their jobs efficiently, it is often difficult for the new leader to give the group members any instructions. This is due to the existence of a leadership ___________.

	neutralizer
	substitute

	transactional
	counterbalance

consideration

Flag this Question

Question 83 pts

Brian Roberts is the CEO of Comcast, Inc., the biggest cable company in the United States. It has recently purchased AT&T cable, owns most of QVC, and a share of Time-Warner. Roberts is an unlikely CEO. He shuns the spotlight and chooses his words carefully. He is a technophile who stays in constant communication via his two-way pager. He lights up when talking about the latest Japanese gadgets. He has a talent for playing his cards close to his vest. He has vast power and is reluctant to explain what hes going to do with it. Roberts does not, however, plan to simply wield a rubber stamp; he has some interesting ideas about the personalization of television.

The fact that Roberts is planning to change the face of the cable television industry indicates strong:

	convergent skills
	assimilation skills

	cognitive dissonance
	perceptual defense

authoritarianism

Flag this Question

Question 93 pts

A high-tech company has created a "Million Steps Program" in which it urges its employees to walk one million steps by walking 10,000 steps every day. The company is giving out rewards to employees who reach the goal. Most of the employees don't realize that the walking serves as a(n) __________ tool.

	locus manipulator
	role equalizer

	experiential learning
	self-awareness

stress management

Flag this Question

Question 103 pts

Chuck Raven has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group, and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Raven is looking forward to the extensive cross-training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Raven is receiving management training in team building. Which stage of team development is Ravens team entering when its major emphasis is on problem solving?

	forming
	storming

	norming
	performing

	adjourning
	transforming

Flag this Question

Question 113 pts

At the first team football meeting of the year Coach Hook said: I say this once very season. There will be no talking in the huddle except by the team quarterback. The only exception is if I send in a play for the quarterback. Any violation gets a fine, and if repeated, a suspension or termination. Coach Hook is known to back up what he says. You do things his way, or you do not play on his team. But, his players trust, respect, and like the veteran coach who has taken them to six league championships in the last eight seasons. He is known to give wise advice and the players identify with him and wish to be like Coach Hook. However, he also expects each offensive and defensive player to know his specific assignment and give one hundred percent effort on each play. Hook is a fair coach. Each player is given an equal chance to make the starting team based on performance, not on the coachs personal bias. When Coach Hook gives players wise advice and players identify with him and wish to be like him, the coach most closely exercises what source of power?

	legitimate
	coercive

	reward
	referent

experience

Flag this Question

Question 123 pts

The Shield is a television show on FX cable network. Its the story of an inner-city Los Angeles precinct. During the 2005-06 season, actress Glenn Close starred as the new precinct chief. One of her first official duties was to express concern about the 50 or so gangs that operated in her new precinct and to establish a permanent task force, headed by Vic Mackey, to learn all it could about the gangs so that he could eventually either eliminate them or make them move to a new neighborhood. Mackey was made team leader and instructed to report to the chief. He was assigned six detectives and 25 uniformed police officers to help him in his task, plus he was allowed to retain members of his team from previous seasons. Previous seasons of The Shield have shown the audience how corrupt Mackey is and how unconcerned he is about obeying the law. There is one team member who is angry that Mackey was put in charge and who has determined not to participate in any process that might make Mackey look effective, although he is willing to share in the glory if the team is successful. This team member would be referred to as a:

	social loafer
	free rider

	group idler
	dead wood

team lounger

Flag this Question

Question 133 pts

Katherine Graham took over as head of the Washington Post after her husband committed suicide. At the time, the newspaper was an undistinguished regional paper. Graham, who has no previous experience in the newspaper business, decided that the Washington Post should become equal to the New York Times. She used her special ability to push the newspapers employees, and more importantly, she pushed them to act in the face of fear. Graham made the Washington Post one of the leading newspapers in the world. Graham used _______ leadership.

	Transformational
	supportive

	task-oriented
	people-oriented

production-oriented

Flag this Question

Question 143 pts

Chuck Raven has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group, and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Raven is looking forward to the extensive cross-training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Raven is receiving management training in team building. Which stage of team development is Ravens team entering when conflict is resolved, team harmony emerges, and consensus develops on who has the power?

	forming
	storming

	norming
	performing

	adjourning
	transforming

Flag this Question

Question 153 pts

A work team leader of a new product development team at Nissan usually tries to resolve conflict by referring the problem to his supervisor who happens to be a design engineer. This means of conflict resolution is known as:

	education
	mediation

	bargaining
	superordinate goals

negotiation

Flag this Question

Question 163 pts

Michelle was hired to sell advertising at the local radio station with the understanding that she would be paid on a commission basis. The stations sales manager is pressing her to sell more advertising, but at the same time, the station manager is pressing her to handle office paperwork, which is not officially part of her job. Michelle is likely to experience

	role conflict
	task overload

	nonprogrammed decisions
	role ambiguity

task uncertainty

Flag this Question

Question 173 pts

At the first team football meeting of the year Coach Hook said: I say this once very season. There will be no talking in the huddle except by the team quarterback. The only exception is if I send in a play for the quarterback. Any violation gets a fine, and if repeated, a suspension or termination. Coach Hook is known to back up what he says. You do things his way, or you do not play on his team. But, his players trust, respect, and like the veteran coach who has taken them to six league championships in the last eight seasons. He is known to give wise advice and the players identify with him and wish to be like Coach Hook. However, he also expects each offensive and defensive player to know his specific assignment and give one hundred percent effort on each play. Hook is a fair coach. Each player is given an equal chance to make the starting team based on performance, not on the coachs personal bias. A fine, suspension, or termination by the Coach for talking in the huddle illustrates what source of power?

	legitimate
	reward

	coercive
	experience

expert

Flag this Question

Question 183 pts

At the first team football meeting of the year Coach Hook said: I say this once very season. There will be no talking in the huddle except by the team quarterback. The only exception is if I send in a play for the quarterback. Any violation gets a fine, and if repeated, a suspension or termination. Coach Hook is known to back up what he says. You do things his way, or you do not play on his team. But, his players trust, respect, and like the veteran coach who has taken them to six league championships in the last eight seasons. He is known to give wise advice and the players identify with him and wish to be like Coach Hook. However, he also expects each offensive and defensive player to know his specific assignment and give one hundred percent effort on each play. Hook is a fair coach. Each player is given an equal chance to make the starting team based on performance, not on the coachs personal bias. When a player makes the starting team, Coach Hook exercises most closely what source of power?

	legitimate
	coercive

	reward
	referent

experience

Flag this Question

Question 193 pts

Brian Roberts is the CEO of Comcast, Inc., the biggest cable company in the United States. It has recently purchased AT&T cable, owns most of QVC, and a share of Time-Warner. Roberts is an unlikely CEO. He shuns the spotlight and chooses his words carefully. He is a technophile who stays in constant communication via his two-way pager. He lights up when talking about the latest Japanese gadgets. He has a talent for playing his cards close to his vest. He has vast power and is reluctant to explain what hes going to do with it. Roberts does not, however, plan to simply wield a rubber stamp; he has some interesting ideas about the personalization of television. Roberts love of technology would indicate he probably has which learning style?

	dissimilator
	assimilator

	converger
	diverger

accommodator

Flag this Question

Question 203 pts

George Merck, CEO of Merck & Co, believed that "Medicine is for people, not for profits". He also believed that the purpose of a corporation is to do something useful and to do it very well. This is why his pharmacy company invested millions of dollars in creating a drug to kill a parasite that causes blindness in people living in tropoical areas in spite of the fact that they could not pay for the medicine. Merck could be viewed as a(n)___________ leader because of his desire ot help others.

	servant
	charismatic

	transactional
	interactive

sociocultural

Flag this Question

Question 213 pts

Brian Roberts is the CEO of Comcast, Inc., the biggest cable company in the United States. It has recently purchased AT&T cable, owns most of QVC, and a share of Time-Warner. Roberts is an unlikely CEO. He shuns the spotlight and chooses his words carefully. He is a technophile who stays in constant communication via his two-way pager. He lights up when talking about the latest Japanese gadgets. He has a talent for playing his cards close to his vest. He has vast power and is reluctant to explain what hes going to do with it. Roberts does not, however, plan to simply wield a rubber stamp; he has some interesting ideas about the personalization of television. His shunning of the spotlight illustrates the ___________ component of attitude.

	effective
	affective

	primacy
	behavioral

cognitive

Flag this Question

Question 223 pts

Many Southerners automatically characterize everyone who was raised in the Northeastern states as unfriendly, rude and boorish. Many people raised in the Northeastern states often characterize Southerners as simple-minded rednecks. This is an example of:

	stereotyping
	projection

	perceptual defense
	the halo effect

discrimination

Flag this Question

Question 233 pts

The Shield is a television show on FX cable network. Its the story of an inner-city Los Angeles precinct. During the 2005-06 season, actress Glenn Close starred as the new precinct chief. One of her first official duties was to express concern about the 50 or so gangs that operated in her new precinct and to establish a permanent task force, headed by Vic Mackey, to learn all it could about the gangs so that he could eventually either eliminate them or make them move to a new neighborhood. Mackey was made team leader and instructed to report to the chief. He was assigned six detectives and 25 uniformed police officers to help him in his task, plus he was allowed to retain members of his team from previous seasons. Previous seasons of The Shield have shown the audience how corrupt Mackey is and how unconcerned he is about obeying the law. Since Mackey and his cohorts have continued to pursue his own corrupt goals and other members of the task force are trying to achieve the goals set by the chief, conflict will erupt due to:

	goal coordination
	primacy issues

	goal complexity
	goal differences

goal ambiguities

Flag this Question

Question 243 pts

Dr. Shelly Lim has just been appointed leader of a new World Health Organization work team. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

	she should waste little time; get the team focused on the task
	she should help the team clarify roles and responsibilities

	she should allow time for team members to become acquainted with one another; allow for informal social interation
	she should let someone else worry about this since she is the leader

she should propose to disband the team

Flag this Question

Question 253 pts

Chuck Raven has been working as a production employee for the last three years. His firm is currently undergoing a change in structure with a new management group, and the production department is being restructured. Each production employee will be assigned to a small six-member production team. Raven is looking forward to the extensive cross-training that has been promised and is looking forward to enjoying more power and discretion than he has had in the past. In addition to skill training, Raven is receiving management training in team building. In his task specialist role, Raven will be responsible for:

	initiating ideas
	harmonizing

	reducing tension
	compromising

all of the above