Question 17

How could a goal of "make lots of sales" be BEST improved to ensure high commitment by the employee?

• Increase sales by a large margin
• Increase sales and levels of customer satisfaction

O Keep sales the same but increase levels of customer satisfaction

Increase sales by 25% by the end of this month

Question 16

Jane likes her boss and thinks well of her organization, but finds the work she does to be incredibly boring. Which motivational model should we focus on if we want to find a way to motivate Jane?

O Equity theory

O Expectancy theory

Goal setting

O Job design

Question 15

refers to the extent to which the job affects the lives of other people

within or outside the organization.

O Feedback from the job

O Task identity

O Autonomy

Skill variety

O Task significance

Question 14

Sam manages Alex, and Sam knows that Alex is highly intrinsically motivated at work. In thinking about managing Alex, Sam should..

O be careful about adding extrinsic motivators as they could crowd out Alex's intrinsic

motivation

O try to change Alex's referent other

O add as many extrinsic motivators as possible to increase Alex's motivation level even more

ensure that Alex's output to input ratio is higher than that of other employees

Question 13

Which of the following motivation theories focus on extrinsic motivators:

Both expectancy and equity theory

Equity theory

O Expectancy theory

O Job design

Question 12

In an effort to redesign jobs, Tom, manager of Perfect Printing, Inc., added various tasks to Kim's job. In addition to copying, now Kim is also responsible for collating, putting covers on each job, stapling, and mailing back the final completed product to the customer. This can be described as an example of

Job enrichment

O Mechanistic approach

Job rotation

Job enlargement

Question 11

Which of the below is NOT a consequence of goal-setting?

increased persistence

O increased attention

increased ethical behavior

the development and application of task strategies

Question 10

When considering equity theory, which of the following is NOT an input?

Compensation

O Experience

• Education
• Effort