Question 18 (1 point) Identify the four quadrants of an empathy map. This is an all or nothing question, so choose carefully. Feel Mimic Needs Do Think Tests Question 19 (1 point) User personas are: a) randomly created to generate documentation b) a list of names and phone numbers of your user testers c) accurate and specific statistics of each user participating in your study d) fictitious yet realistic representations of your target users Question 20 (1 point It is reasonable for customers/clients to expect their development team to take a formal course to learn terms and practices of the customer/client's business. True uestion 21 (1 point) According to Krug, the "number of clicks" metric is not necessarily the best when analyzing the usability of navigation. True Question 22 (1 point) Users typically result to reading instructions only when their attempts at muddling have failed them True uestion 23 (1 point) Web Analytics use data visualization to report on collected data. True uestion 24 (1 point) A Hierarchical Task Analysis (HTA) involves breaking down a task into sub-tasks, and those sub-tasks further sub-tasks, etc. It can be represented in an outline or graphical format. True False