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Question 2 / 1 5 A customer calls asking for help. View Audio Transcript What should you say? Can you open up your task manager

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A customer calls asking for help.
View Audio Transcript
What should you say?
"Can you open up your task manager and see which processes are using high
CPU?"
"This might be just a software bug. Can you reboot your computer in safe
mode?"
"That might be the case. Would you mind running a virus scan?"
"Let's see if we can rule that out. Can you tell me more about what you mean
by running slow?"
"This comes up often, and it's usually not a virus. What else do you think it
might be?"
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