Question 2 (20 marks) Read the following article from Channel NewsAsia. Marigold HL milk recalled in Malaysia KUALA LUMPUR: Malaysia Milk has fully recalled its Marigold HL milk products from Malaysia retail outlets following customer complaints, the company said on Monday (Oct 17). The quality of the milk had been compromised due to bacterial contamination, but this has since been rectified, Malaysia Milk added. "Side effects of consuming the compromised quality of milk may include mild stomach discomfort. There are no long- term side effects," it said in a statement. New batches of milk have been delivered to retailers, the company said. Malaysia Milk announced on Saturday that all Marigold HL milk products expiring before Nov 7 for Peninsular Malaysia and before Nov 11 for the Sabah, Sarawak and Labuan markets are being recalled, in response to customer feedback that the viscosity of its Marigold HL chocolate milk was higher than usual. Viscosity refers to the "thickness" of a liquid... Source: Channel NewsAsia, 17 October 2016 http:/www.channelnewsasia. comeww/asiapacific/marigold-hi-milk-recalled-in-malaysia/3211344.hmmd (a) List FOUR (4) responses that organisations can take to react to pressures from stakeholders. (4 marks) (b) Identify and briefly describe, with facts from the scenario, the response that Malaysia Milk adopted. State the belief and focus of the response in the answer. (8 marks) (c) Identify and briefly describe, with facts from the scenario, the type of operational control utilised by Malaysia Milk. Provide TWO (2) facts on the type of operational control in the answer. (8 marks)