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Question 2 - A drive - through process a Subway has three activities. The first activity is ordering; on average this process takes 1 minute.

Question 2- A drive-through process a Subway has three activities. The first activity is ordering; on average this process takes 1 minute. Then, a car proceeds to the payment window; on average this process takes 2 minute. The last activity is picking-up the order, which on average this process takes 3 minute. There is a waiting before each of these activities. On average, there are usually 1 cars waiting to place their orders; 2 cars waiting to pay the total; and 3 cars waiting to pick-up order. On average 10 cars an hour enters the line, and assume no cars leave this process until they pick-up their order.
a - Clearly draw the process flow diagram for cars. Make sure you label each activity and buffer with appropriate Little's Law variables. (6)
b - On average, how long does the entire process flow take? (3)
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