Question 2 Jones Book Emporium has been operating for 20 years and employs 350 people across its stores throughout the United States. Over the past three years, sales of physical books have experienced a decline of 45%. However, sales of audiobooks have been steadily increasing by 15% each year during the same period. A recent customer satisfaction survey confirmed the sales trend, indicating a growing preference for audiobooks among customers. In response to these findings, the company's Human Resource Manager conducted a job analysis and proposed a restructuring plan to adapt to the changing market. The proposed changes, including potential staff adjustments, have been communicated to the employees, which unfortunately resulted in a decrease in employee morale. a) Distinguish between job analysis and job design. (8 Marks) b) Discuss how either Maslow's or Herzberg's motivational theory will assist the Human Resource Manager to motivate the employees. Justify which motivational theory would be the most suitable for Jones Book Emporium. (30 Marks) (3) Describe and justify an organisational structure that would be appropriate for Jones Book Emporium. (12 Marks) (Mark: 50%) Question 3 XYZ Marketing Agency has recently hired eight graduates. However, after a period of eight months, four of the graduates have decided to resign from their positions due to experiencing low job satisfaction. a) Explain Locke's theory of motivation. Discuss how using this theory might assist the Human Resource Manager to motivate the remaining four graduates. [20 Marks) b) In addition to improved job satisfaction, discuss two other benefits to XYZ Marketing Agency that could be achieved through the use of Locke's motivational theory. [8 Marks) c) The Human Resource Manager at XYZ Marketing Agency also considers using reward management. Discuss how reward management is linked to motivation in an organisation. In your answer identify and explain the way one financial and one non-financial reward could improve motivation. [14 Marks) d) The Human Resource Manager needs to employ four new graduates. Discuss the selection processes that could be used to ensure that the new staff meet the needs of the organisation. (8 Marks) (Mark: 50%) Question 4 Bright Financial Services is a prominent accounting firm known for its exceptional reputation. The company has a strong commitment to recruiting top university graduates and offers competitive salaries that surpass the industry average. Surprisingly, the firm is experiencing an unacceptably high staff turnover rate, and the Senior Manager believes that not all employees are performing at their maximum potential. a) Define 'staff turnover'. (4 Marks) b) Explain, with reference to Maslow's hierarchy of needs, why the high salaries at Bright Financial Services do not appear to be motivating staff. {22 Marks) 1:} Explain how the management role of leading would be important in the management of staff in a large-scale organisation. {14 Marks) d) Define the following leadership qualities that the Senior Manager will need in order to be an effective leader. Interpersonal, informational and decision-making. (10 Marks) (Mark: 50%)