1. Question 2
2. Question 3
3. Question 4
4. Question 5
5. Question 6
6. Question 7
7. Question 8
8. Question 9
9. Question 10
10. Question 11
11. Question 12
12. Question 13
13. Question 14
14. Question 15
15. Question 16
16. Question 17
17. Question 18
18. Question 19
19. Question 20

1. 1 Point

When considering MIS inventory, which of the following items would be considered part of the security domain?

Database management software

Logical network

Backup storage devices

Hardware firewall

1. 1 Point

Vernon is a new manager in the IT organization of a mid-sized firm. His internal clients have identified problems in one of their operating processes. They are asking Vernon for a solution. He is concerned that they have not provided more specificity regarding what they want him to do. What advice would you give him?

IT solutions do not always resemble business solutions.

He needs to translate the business gaps into system requirements.

His key performance indicator will be the development of the solution.

His staff should have the expertise to address the problem.

1. 1 Point

Once the business identifies gaps, the IT organization is responsible for developing a solution.

1. True

1. False

1. 1 Point

Paul is responsible for food safety in a chain of coffee shops. One of his stores recently had problems when the local public health organization performed a surprise inspection and discovered some unsafe business practices. When analyzing the root cause of the problem, he realized the managers were not adequately trained and implemented a mandatory annual training class for the staff. He now wants to ensure the employees will adhere to food safety guidelines but is struggling to determine the best way to measure this objective. What advice would you give him?

Install cameras in the shops to monitor processes.

Establish a corporate position for a roving inspector.

Monitor test results from the training program.

Work with local board of health officials to establish more frequent inspections.

1. 1 Point

Hazel is the general manager of a food and beverage operation in a small resort. Her area of responsibility has not been profitable, and she has been charged with correcting the problem. When asked to analyze the case, she realized the kitchen was not properly sized to accommodate the number of customers they have on a normal night. What does this describe?

Opportunity for improvement

Business gap

Business requirement

Process objective

1. 1 Point

Why is it important to relate employees' objectives to the core business strategies?

This will ensure the employee understands the measure of his/her success.

This enables management to evaluate an employee's contributions more easily.

This maintains the context for all stakeholders.

This ensures the staff are focused on common goals.

1. 1 Point

Organizations use MIS to monitor their progress and determine whether they are achieving business objectives.

1. True

1. False

1. 1 Point

Key performance indicators are the crucial components supporting an organization's strategy.

1. True

1. False

1. 1 Point

Why is it important for business objectives to be measurable?

This provides a key indicator.

Without the ability to measure success, the results are subjective.

The measure enables the organization to set more realistic goals.

The ability to measure means managers can use an MIS.

1. 1 Point

Why does the development of an MIS include a needs analysis?

Data does not become information unless this is done.

Business objectives may already be met.

This is the way the organization determines how to measure the project's success.

Every organization is different.

1. 1 Point

Donna is a manager in a small suburban branch of a major bank. When considering the objectives for her area of responsibility, she wants to ensure her results are measured correctly. What advice would you give her?

Request the implementation of an MIS report that summarizes customer transactions.

Have the staff keep logs of their activities.

Measure the frequency with which customer problems are escalated to her attention.

Identify metrics that need to be reported.

1. 1 Point

Jack is the department head for a large retail establishment. He is responsible, amongst other things, for ensuring that products are prominently displayed on store shelves and properly presented in the organization's webpage. His primary business objective, however, is to increase sales and grow revenue. What type of data might be helpful for him to achieve his objectives?

Month-end financial reports

Data dashboard depicting product-specific sales for his department

Competitors' market research

Personnel schedules for his organization

1. 1 Point

Why should the MIS manager have a good understanding of the system architecture?

This will enable the manager to determine how users can access the system.

This will highlight goals that need to be prioritized over others.

This will enable the manager to see the system's weak spots.

This will lead to more relevant recommendations to improve business processes.

1. 1 Point

Why is system reliability an important attribute of MIS?

This determines how quickly the users can access data.

This is a measure of database accuracy.

This is useful when businesses are considering geographical expansion of their target market.

This is a measure of how flexible the system is.

1. 1 Point

What is a logical network domain?

Description of the software supporting the database administrators

Map of the data flow within a network

Configuration of network hardware in an organization

Facilities used for data backup and storage

1. 1 Point

When a systems development effort takes too long to complete, the outcome may be impacted by changing technology.

1. True

1. False

1. 1 Point

Management information systems can help an organization communicate needed information to and from multiple departments.

1. True

1. False

1. 1 Point

Manfred is considering expanding his consulting firm. He wants to work with clients in neighboring states but is concerned about the need for excessive travel and the firm's operating budget is small. If he wants to ensure his staff has access to the firm's information system resources on a 24x7 basis, what advice would you give him?

Ensure the staff has access to the office during non-normal-business hours.

Install telecommunications service connections that can handle the volume of voice and data traffic.

Consider moving his information systems to a cloud-based service provider.

Invest in small office locations for remote access by staff.

1. 1 Point

Janet was asked to develop recommendations related to the alignment of her firm's goals and their current MIS. What is the first thing she should do?

Identify project stakeholders.

Obtain funding for the project.

Determine growth potential of the firm.

Identify short and long-term business goals.

What is a legacy system?

System that has outlived its useful life

System that is used in older more mature lines of business

Cloud-based system

System used to bridge the gap between the users and the customers