Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Question 2: The local Department of Motor Vehicles issues new licenses and renews licenses. (See the diagram below.) The office receives 110 customers per

image text in transcribedimage text in transcribed

Question 2: The local Department of Motor Vehicles issues new licenses and renews licenses. (See the diagram below.) The office receives 110 customers per hour. All customers see a receptionist first. The receptionist directs them in one of three directions: 75% go directly to issue license (staffed by 9 workers) where a new photo and license are done, 15% are required to take an eye test (staffed by one worker), and 10% must first take a multiple-choice electronic written test (on one of three computers). Only 85% of people pass the eye test and the remaining 15% exit. The customers who pass the eye test proceed to the written test where 10% of the people fail it, while 90% pass the test and proceed to issue license. 75% 15% 15% Reception Eye Test Exit Issue License Exit 85% 10% Written 90% Te st Exit 10% Workers Activity time per worker (in min) Reception 1 0.4 Eye Test 1 5.0 Written Test 3 15.0 Issue License 9 6.0 a) What is the bottleneck? b) What is the implied utilization of each resource?

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Management

Authors: Stephen P Robbins, Mary Coulter

11th Edition

9780273752776, 132163845, 273752774, 978-0132163842

More Books

Students also viewed these General Management questions