Question 2

The Managers Role

Lets eavesdrop on a performance appraisal interview for a moment.

Lisa, thanks for coming in today to talk about your performance. Lets see, your performance has really improved since your last review. But there are a few problems. Youve been absent six times this month. Your reports are consistently overdue. Oh, and you arent bringing in enough new accounts. But Im confident you can overcome these problems and Im glad to have you on our team!

How do you think Lisa is going to react to that opening? This example illustrates several common mistakes that managers make when they convey performance feedback. What are those mistakes? How are you going to do as a manager?