Question 2 The team members seem to have no idea about what standard of performance is expected of them. They also have a poor opinion about how their performance has been managed in the past. a) Explain to the team what key result areas 1' critical success factors are; how these influence the choice of key performance indicators! standards; and why these are written using SMART principles. b) From the KRA's listed in the case study develop one Key Performance Indicators (KPI) for each as they would relate to your team. When you are writing these KPI's you will need to ensure they meet the SMART principles