Question 2

True or False: Resistance can come from the organization, the individual, or both.

True

False

Question 3

Describe what happens in each stage of the change process, according to Lewin's Process Model.

True

False

Question 4

According to the __________________ view of conflict, conflicts are always bad for an organization, they always lead to failure and always have a negative impact on an organization.

Human Relations

Traditional

Interactionist

Latent

Question 5

True or False:The trait approach is a contemporary approach to leadership.

True

False

Question 6

_________ factors have the potential to contribute to conflict when people believe their roles within an organization are somehow in conflict or that the "turf" associated with their position is being challenged.

Role

Environmental

Informational

Perceptual

Question 9

Organizational development practitioners should possess which of the following skills:

Intrapersonal skills

Interpersonal skills

General consultation skills

All of the above

Question 10

The first step of the organizational development process is

Diagnosis of the problem

Data collection

Data feedback

Planning strategy for change

Question 11

_________________ assumes that leaders are either task-oriented or relationship-oriented, depending on how the leaders obtain their primary need gratification.

Path-Goal Theory

Fiedler's Contingency Theory

Vroom's Decision Tree Approach

Michigan Studies

Question 13

Match the following changes to its correct definition.

Involves restructuring an entire organization.

Change resulting from a deliberate decision to alter the organization.

Change that fixes a problem.

Can be so gradual so people may not even notice it happening.

Changing a particular department.

Changing an organization's structure and culture from the traditional top-down, hierarchical structure to a large amount of self-directing teams.

Imposed on the organization and is often unforeseen.

Change that builds on success.

A. Transformational Change

B. Incremental Change

C. Unplanned Change

D. Company-wide Change

E. Developmental Change

F. Planned Change

G. Subsystem Change

H. Remedial Change

Question 15

True or False: Negotiation is about solving problems and arriving at win-win solutions for all the parties involved.

True

False

Question 16

__________ leadership includes transformational, charismatic, or transactional leadership as the situation demands.

Charismatic

Transformational

Transactional

Authentic

Question 17

________________ change agents usually work under contract because they're typically involved only for the duration of the change process in an organization.

Internal

External-Internal

External

None of the above

Question 18

True or False:The first organizational change was recorded in the Old Testament.

True

False