QUESTION 2 When you come to work this morning there is panic in the Front Office, a fault in the system has led to an overbooking of 14 rooms. As the Front Office manager is sick, the GM asks you to solve the problem and decide who needs to be booked out. The Front Office provides you with the following list of guests checking in today: Res No Guest Name No of Rooms Rate Code Comments 1 Mr SA Lice 1 Rack 20th Stay 2 Mr Messie 1 Corporate Platinum member Booked through 3 Ms Ronaldo 1 Discount Booking.com 4 Mr Klopp 1 Rack 12th stay 1st stay, booked 3 months 5 Mr Guardiola 1 Rack ago 6 Ms French 1 Corporate 1*' stay, Travel Journalist 7 Dr Panenka 1 Package 49th Stay 8 Mr Hazard 1 Discount Unguaranteed 9 Ms. Barbara 1 Government Last minute/ 3rd stay 10 Ms Masnie 1 Rack 15 stay 11 Mr Lee Chong Wei 1 7th stay Corporate Corporate 12 Mr Small 1 1st stay/ booked yesterday 13 Dr Harris 2 Group Stopover from UK 14 Mrs. Alice 1 Rack 20th Stay Complementar 15 Mrs Van Der Born 1 Complaint Return Guest y Attending function at 16 CRS Computers 5 Discount hotel Booked through 17 Ms Swan 1 Discount Hotel.com 18 Mr Table 1 Rack 19 Mr Tardey 1 Rack Unguaranteed Arriving Late 1" stay, will arrive at 20 Dr Who and family 2 Discount 11PM Complementar 21 DJ Sounds 1 Hotel Brand Ambassador 22 Mr Smith 1 Discount Unguaranteed 23 Mr Minister 1 Government 12h stay 24 Ms Excel 2 Corporate Attending monthly meeting at Hotel Unguaranteed 25 Mr Rose 1 Discount Additional Information: 000 rooms: 2 1 Room with a serious leak in the bathroom which will require the floor to be replaced. 1 Room with a broken television. The hotel usually has 3 no-shows on any given night Select which guests will be booked out and why