Question 23 2 pts Question 21c Suggest one potential risk (specific to the case), once the streamlining improvement (from part b) is carried out. There are no answer templates for this question. Type your answer in the answer field. Question 21 5 pts Question 21a A typical shopping process on the 'DRNZ' mobile app is described below: The customer taps on the Sales Catalogue" button on the app. A list of all the individual items for sale is displayed. The customer then finds the item(s) they wish to purchase by scrolling through all the items. Upon finding a specific item to purchase, the item is selected for purchase by specifying the quantity needed. If the customer wants to select more items for purchase, the previous step is repeated. If the item selected for purchase is a drone, then the customer then fills a form to detail the requirements including desired functionality of the drone and the constraints it must operate within. Once the customer is finished selecting items for purchase, the customer taps on the "Check out" button to go to the shopping cart screen. All items selected are shown on the shopping cart screen, along with the total price payable. The customer is advised to check the items in the shopping cart before payment is made. The customer may tap the "Pay now button to proceed, or the "Cancel button to stop the transaction, which also ends the shopping process. By proceeding with the order, the customer is taken to a new page on the mobile app where credit card details can be entered. If the credit card is declined, then an error message is displayed with a message to re-enter the details. If the credit card charge is successful, then the amount paid is credited to the customer's account, and a payment success message (receipt) is displayed on the customer's phone. After processing payment for the current order, the 'DRNZ' mobile app will display recommendations of further items the customer can purchase, based on known customer- preferences. Such recommendations will be displayed on the screen with an "Add to shopping cart" button for the customer to tap if they are interested. If the customer chooses to buy something else, then the shopping process restarts, and payment . will be requested for newly bought items. Otherwise, the process ends. A Process Map template of the above process, with blanks to be filled in, can be downloaded here Model the shopping process at 'DRNZ as outlined above by filling in the blanks (a to j) in the process map template (downloadable here 1). You may use the following terms: Item Found? Tap Cancel Find Item Tap Pay Now Recommendations Displayed Select more Tap on Check Out Card Declined? Buy More? Fill in a form items? Choose the correct label for each of the blanks (a to j) in the drop down boxes below: Blank A: [Select ] Blank B: [Select] Blank C: [Select ] Blank D: [Select] Blank E: [Select ] Blank F: [Select ] Blank G: [Select ] Question 22 3 pts Question 21b The above process can be improved by streamlining. Suggest one specific way to do it (by identifying a task to eliminate, and describing how it can be eliminated) and describe an associated value added for the customer by such improvement. Answer this question by using the following template (copy and paste the following into the answer field): One task to eliminate, in order to streamline this process: How this task can be eliminated: Value added for the customer: Question 23 2 pts Question 21c Suggest one potential risk (specific to the case), once the streamlining improvement (from part b) is carried out. There are no answer templates for this question. Type your answer in the answer field
