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QUESTION 23 Which of the following is a measure of the balanced Scorecard's customer perspective? O Defect rates Revenue growth Number of process improvements Number

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QUESTION 23 Which of the following is a measure of the balanced Scorecard's customer perspective? O Defect rates Revenue growth Number of process improvements Number of client complaints QUESTION 24 The percentage of processes with real-time feedback information from information technology infrastructure would be a measure of which perspective? learning and growth customer marketing internal business process

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