Question 26 (2 points) An insurance firm is considering reorganization to cut costs and improve efficiency. The staff members are resistant to change as they are put in different departments and expected to work with different teams. In this scenario, which of the following terms best describes the cause for the group's resistance to change? O 1) Group cohesion O 2) Group inertia O 3) Group apathy O 4) Group submission Question 27 (2 points) According to the Vroom-Jago model, which of the following statements is true of leaders belonging to the Consultative | type? O 1) They make the decision unilaterally. O 2) They present the situation and the group as a whole makes the decision. Q 3) They explain the situation to individuals on the team and get input. O 4) They request information from the team and make the decision without informing them. Question 28 (2 points) Which of the following can be classified as a group cause of resistance to change? O 1) Threats to power O 2) Group cohesion O 3) Group inertia O 4) Sunk costs Question 29 (2 points) Which of the following is a characteristic of Maslow's hierarchy of needs? O 1) Self-actualization needs are the most basic needs. O 2) Even if a particular class of need is satisfied, they still continue to be a motivator. O 3) Increased pay is a motivator in all classes of needs. O 4) People start at the bottom of the hierarchy of needs and work their way up. Question 30 (2 points) Choose a technique that is most likely to help increase one's power position as a leader. O 1) Do not complain. O 2) Do not take risks. O 3) Do not be visible in the workplace. O 4) Do not take credit for your own work. Question 31 (2 points) According to McGregor's X-Y theory, which of the following is a characteristic of Theory X managers? O 1) They have an authoritarian management style. Q 2) They have a democratic management style. O 3) They have a laissez-faire management style. O 4) They have a chaotic management style. Henrietta, a manager, believes that an average person needs to be directed and adopts an authoritarian management style. Eric, another manager, believes that most people will apply self-control in pursuit of company objectives, and that commitment to objectives is a function of expected rewards received. According to McGregor's X-Y theory, which of the following is true? Q 1) Both are Theory X managers. O 2) Both are Theory Y managers. O 3) Henrietta is a Theory X manager, whereas Ericisa Theory Y manager. O 4) Henrietta is a Theory Y manager, whereas Eric is a Theory X manager. Question 34 (2 points) |dentify the correct technique that can be applied to increase one's power position as a leader. O 1) Do not take risks. O 2) Take credit for others' work. O 3) Make others feel good. 4) Do not be visible in the workplace. Question 35 (2 points) Which of the following is an example of job enrichment? O 1) Assigning employees to a special project or task 5 Encouraging innovation or new and different ways of doing things O 3) Assigning activities that an employee is skilled at performing 4) Allowing employees to make decisions and act upon those decisions Question 36 (2 points) According to the research by Richard Hackman and Greg Oldham, which of the following is true of task identity? O 1) Task identity causes decreased motivation. O 2) Task identity results in job satisfaction. O 3) It is the degree to which the job has impact on others, internally or externally. O 4) It is the degree to which an employee has freedom to make decisions within the job. Question 37 (2 points) Which of the following is most likely to be a reason for employee retention? O 1) Lack of transparency in the process of how pay rises are given O 2) Lack of succession planning O 3) Having set pay plans O 4) Paying employees only with salary Question 38 (2 points) According to the Equal Employment Opportunity Commission, the basis of equal pay or compensation law is that people are paid the same for the same type of work, and the law specifically addresses gender pay differences. () 1) True () 2) False The CEO of an automotive company is implementing a diversification strategy by expanding the company's activities. The goal of the diversification is to maximize shareholder value. He uses a top-down approach to manage the change and emphasizes on having the structures and systems in place for diversification. According to Beer and Nohria's model, which of the following theories is the CEO adopting to implement the diversification strategy? Q 1) Theory O O 2) Theory E O 3) Both Theory E and Theory O O 4) Theory Y Question 40 (2 points) Which of the following rights does the Equal Employment Opportunity Commission have if they are unsuccessful in settling a charge? O 1) O 2 O 3) oF) It has the right to act as a mediator between the employee and the employer to find a solution. It has the right to file a lawsuit on behalf of the complainants. It has the authority to fire an employee or an employee to leave an organization at any time, without any specific cause. It has the authority to give both the employee and employer freedom to terminate the relationship at any time. Question 41 (2 points) According to the early organization research by Nadler and Tushman, which of the following types of changes occurs in an organization when it enters into a global market? O 1) A structural change O 2) A process change O 3) A people change O 4) A strategic change Question 42 (2 points) According to the method of the four As, which of the following choices can be used for dealing with a stressor? ( 1) Always refuse the stressor. O 2) Alter the stressor. 3) Avoid adapting to the stressor. O 4) Always prevent eustress.Question 43 (2 points) Which of the following gives a starting point to understanding how management style can impact the retention of employees? O 1) Maslow's hierarchy of needs theory 2) Two-factor theory 3) Hawthorne studies 4) McGregor's X-Y theoryQuestion 44 (2 points) Christopher gave a warning to Patricia that if she failed to achieve her productivity standards, she will be forced to leave the company. Which of the following forms of power was used by Christopher to influence Patricia? O 1) Expert power O 2) Legitimate power O 3) Coercive power O 4) Reward power Question 45 (2 points) The team members of Antonio's sales team admire him and honor him and hence, they ensure that they execute their tasks efficiently and on time. Which of the following forms of power is being used by Antonio to influence his team members? O 1) Reward power O 2) Referent power O 3) Legitimate power O 4) Expert power Question 46 (2 points) According to the Equal Employment Opportunity Commission, an employer can require an employee to speak English even if it is not necessary to perform the job effectively. O 1) True () 2) False Question 47 (2 points) In the context of positive psychological capital, which of the following refers to resiliency? 1) It refers to the ability to identify feelings experienced by another individual. Q 2) It means being aware of one's own weaknesses. 3) It is the ability to make it through difficult circumstances. It is the belief in one's own abilities. Question 48 (2 points) According to the motivation-hygiene theory, which of the following is true of hygiene factors according to Herzberg's two factor theory? O 1) Hygiene factors are called motivators. Q 2) Absence of dissatisfiers cause motivation. O 3) Hygiene factors are those factors that are expected and assumed. 4 Achievement and recognition are the top two hygiene factors. Question 49 (2 points) The job descriptive index survey must be given in whole because the survey loses its meaning even if one of the five facets of the survey is not measured. O 1) True O 2) False Question 50 (2 points) According to Kotter's change model, which of the following is a step that follows the communication for buy-in step? Q 1) Getting the right vision O 2) Empowering action O 3) Making the changes stick O 4 Creating short-term wins