Question $3/12$

A customer says, $"$I$\text{'}$d like to return or exchange this tripod. I never opened it$-$it's still sealed in the box."

Flow chart for refunds and exchanges

Was the item purchased within the last $30$ days?

If yes, go to Step $2$

If no$,$ go to Step $3$

Is the item used$/$opened$?$

If no$,$ ask if a refund or exchange is preferred

Refund: process $100\%$ refund

Exchange: provide store credit to be used within $30$ days

If yes, go to Step $4$

Does the customer have a loyalty account?

If yes, go to Step $2$

If no$,$ unable to process refund or exchange

Is the item complete and undamaged?

If yes, process exchange only

If no$,$ unable to process refund or exchange

What should the associate say?

"When did you purchase the tripod?"

"Are you willing to accept store credit that can be used within $30$ days?"

"Can I take a look to make sure it's complete and undamaqed?"