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Question 3 / 1 5 A customer is trying to make a payment before a deadline. View Audio Transcript What should you say? I
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A customer is trying to make a payment before a deadline.
View Audio Transcript
What should you say?
Im sorry our system is making it hard for you to manage your account.
What error message are you seeing?"
"What error are you getting? That will help me determine if the problem is
actually with the system."
"Setting up automatic payments helps prevent this problem. You might want
to consider that for the future."
"Waiting until the last minute makes errors much more stressful. Im sure we
can fix this for you."
Do you usually get errors when you try to pay? Some people just have bad
luck."
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