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QUESTION 3 [ 1 5 MARKS ] Highlighting the importance of Human Resources Management ( HRM ) in quality management, QM experts have alluded to
QUESTION MARKS
Highlighting the importance of Human Resources Management HRM in quality
management, QM experts have alluded to the concept of House of Quality with five
components. Explain how the following elements of the House of Quality can be used to
enhance quality in your organisation.
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Transport Operations
Authors: Allen Stuart
2nd Edition
978-0470115398, 0470115394
