Question 3 [30] Nando's is a popular South African restaurant chain that has expanded globally. In the early 2000s, Nando's embarked on a project to redesign its restaurants and update its branding. The project involved collaborating with designers and architects and managing the rollout of the new design across multiple countries. It required careful planning and coordination and effective communication with stakeholders at all levels of the organisation. The redesign of Nando's restaurants and the update of its branding was a major project that aimed to revamp the company's image and appeal to a broader audience. The project involved collaborating with a team of designers and architects to create a new restaurant design that was modern, fresh, and visually appealing. The project team had to carefully plan and coordinate the rollout of the new design across multiple countries, taking into account differences in local tastes, customs, and regulations. The team also had to ensure that the new design was cost-effective and could be easily implemented by franchisees. The team engaged with franchisees, suppliers, and employees to ensure that everyone was aligned with the new design. Effective communication with stakeholders at all levels of the organisation was critical to the success of the project. The project team had to engage with franchisees, suppliers, and employees to ensure that everyone was aligned with the new design and understood their role in the rollout. The project was a major success and helped to establish Nando's as a global brand with a distinctive identity. The new design was well received by customers, and the company saw an increase in sales and profits as a result. Overall, the Nando's project is a great example of how effective project management skills can be applied in the context of a real-world business challenge. By collaborating with a team of experts, carefully planning and coordinating the rollout, and communicating effectively with stakeholders, Nando's was able to achieve its goals and transform its brand.

3.1 Create a work breakdown structure (WBS) of the following key activities for redesigning Nandos restaurants and updating its branding. Use the bullet points below to create the WBS. Conduct research on customer preferences and market trends (2 months) Define project scope and objectives (2 months) Assemble project team with expertise in design, architecture, and branding (1 month) Develop a detailed project plan with timelines and milestones (5 months) Collaborate with franchisees, suppliers, and employees to ensure buy-in and support (1 month) Finalise design and branding elements (2 months) Implement new design in pilot locations (2 months) Conduct testing and evaluation of new design in pilot locations (1 month) Refine design and branding elements based on pilot testing (2 months) Develop an implementation plan for rolling out the new design across multiple locations (2 months) Provide training and support to franchisees and employees (2 months) Implement new design in all locations (1 month) Conduct post-implementation review and evaluation (2 months) (15) 3.2 Based on the WBS in 3.1, create a Gantt chart.